Arrow Masonry & Exteriors Inc

Their sales representative provided thorough documentation that helped our board understand the masonry repair project scope. The crew worked efficiently and the tuckpointing addressed all structural issues identified during assessment at our condo association building for the apartment complex brick repair.

The warranty they provided gave us confidence in their workmanship and they explained clearly what was covered and for how long, and having this protection provides peace of mind about our significant investment, and knowing they stand behind their work influenced our contractor selection decision.

All around, Arrow Masonry was outstanding. Mike visited our 3-flat building several times over the last few years to diagnose and advise on different problems, saving us thousands in unnecessary repairs. I sincerely wish all service providers and contractors operated the way Mike's operation does. This is a well-oiled machine with a commitment to quality and a pride for getting the details right. I highly recommend Mike and Arrow Masonry for any brick, block, and cement sealing and repair work. We were in year 8 of our split-face block's 10-year sealant life expectancy. In preparation for a re-seal, a major building expense, we did some preliminary shopping and received 4 quotes last year. Mike's quote wasn't the cheapest and it wasn't the most expensive. However, his command of masonry a

Our board treasurer appreciated their straightforward billing practices with invoices that clearly matched proposal items making financial reconciliation simple, and there were no surprise charges or vague descriptions requiring clarification, and final costs matched initial quotes within the stated contingency allowances for additional work.

Their sales team provided educational information about the masonry restoration helping our board understand what we were approving, the tuckpointing proposal explained technical aspects clearly and included diagrams, this documentation helped members without construction backgrounds grasp the brick repair necessity and our condo association made confident decisions about the apartment complex project based on clear information provided.