ARS / Rescue Rooter

I discovered that my hot water heater failed Tuesday morning. I like the purchase and professional install options offered at the big box hardware stores. That narrowed things down to two stores and two brands of water heaters. I got three estimates, two in person estimators and one over the phone. I selected ARS based on the Estimator, Alex's, professionalism, thoroughly answering all of my questions, and project price, including a discount for Veteran's! But wait, there's more! The install team, Rodney and T.J. were phenomenal! They contacted me to let me know they were available and were arriving earlier than scheduled, a plus! Rodney explained the install procedure, including notifying WSSC for the inspection. The install was completed very timely. Rodney went over the operatio

I had a great experience with ARS of Laurel HVAC technicians from start to finish. The technicians, who installed my new HVAC system were professional, knowledgeable, and respectful of my home. They arrived on time, explained the installation process clearly and answered all of my questions without rushing. The installation was completed efficiently and with great attention to detail. They made sure everything was working properly before leaving and took the time to walk me through the new system and a thermostat settings. I really appreciate their workmanship, cleanliness and customer focused approach. I would absolutely recommend ARS of Laurel to anyone looking for a reliable high-quality HVAC system.

MY NIGHTMARE CONTINUES. It begin 1/5/2026 when we trusted ARS to install a new system (heat pump, airhandler and thermostat). THE SYSTEM STILL IS NOT WORKING. We have had multiple technicians to come out to service the system and each time they left, they told us the system was working and it wasn't. Since 1/5/26 we have had to purchase fire wood to burn in our fireplace just to stay warm. In addition we have purchased four different size electric heaters just to keep from freezing. I attached two pictures to help you better understand our circumstance. One picture shows the coil inside the air handler (inside unit) with ice built up. When the technician opened the panel we were both shocked, because the previous technician told us everything was working fine. The second picture shows the

John from ARS/Rescue Rooter provided excellent service during my recent HVAC appointment. He was very professional, personable, and took the time to clearly explain everything he was doing while servicing my system. I really appreciated how patient and thorough he was in answering my questions and making sure I understood the condition of my HVAC unit. One thing that stood out was his recommendation to install a surge protector for the system. After several previous service visits with other technicians, this was the first time anyone explained how a surge protector could help protect the HVAC system—particularly the motor—if there were a power surge or failure in the future. I found that information extremely helpful and appreciated the proactive suggestion to help extend the life of the

Had an ac tune up. Tech recommended the addition of surge protector. He was able to install same day. I had a fuse blow this winter so this was a great recommendation. Anteneh Temelsso kept me informed throughout the inspection about what her was doing and explained what I needed to do to maintain the system. My husband passed away last year and he always took care of these things. It's been a steep learning curve for everything this year and I really appreciated his help.