ATI Restoration

We had a water leak issue and thought it was a good idea to go with the restoration company that my insurance recommended. J&M Keystone (ATI) turned out to be the worst contractor I had to ever deal with. No sense of urgency and no updates unless I followed up multiple times. Dragged project from what was supposed to be 3-4 months to 8-9 months. This not only maxed out our loss-of-use coverage, but also caused me to miss opportunities to make other improvements to my house during the repair period. Packers didn't air out my fridge, caused it to become moldy. No clear plans about repair and limited opportunities to make upgrades. Basically, level of communication was abysmal, just winging it as they went. Some workers had no idea what they were doing, such as couldn't reinstall towel rods o

J & M Keystone was the company our Insurance provided after a flood in our Condo. My first contact with the company was Bill, who came to assess the damages. He was not only professional, but also incredibly knowledgeable about the industry, offering advice from his years of experience. My next contact was Shane, our Project Manager/ Contractor. He was readily available throughout the many steps of the demo/ reconstruction, communicating with me every step of the way and answering my questions both quickly and efficiently. Finally, Brittany in the Office called every week to check in on the progress and help coordinate the myriad of appointments that were made. The work itself was relatively timely, a few hiccups along the way, but that was to be expected. All said, I would recommend J & M

They at first came out to take care of the water damage Long story short. Rep came out measurements were taken and a time frame and price was established. The rep gave quotes for work and repairs Was told certain add ons would cost extra and it was agreed. A week before we were to start work a new rep came out and told us the original rep was no longer with the company and then we got the run around. Later received an email stating I was dropped So unprofessional. Do not use this company. They cost me time and money They left my house upside down and took off

Patrick B. (SMDH). J&M Keystone oversold and under delivered destroying my cabinets and not delivering the cabinets that I agreed to that was considered to be (upgraded top of the line). They initially delivered cabinets that should have been installed in someone else's home. They had to come back out and reset the cabinets. There were unnecessary holes on the frame where the doors were installed on the wrong side, there were cabinets that obstructed outlets that were clearly designed as electrical /water outlets. My walls/cabinets had unnecessary markings, scratches, notches and holes that should not have be drilled. The integrity of the cabinets have been altered due to coming out and resetting them. How can a certificate of warranty be issued when I have the original never signed t

I had a highly disappointing experience with J&M Keystone. Our minor flood repair, initially promised to be completed promptly, has stretched on for nearly two years. We had to terminate one project manager due to incompetence and lying to our insurance adjuster. The replacement manager lacks communication skills and has no-showed multiple times. He also can’t seem to coordinate his subcontractors and has absolutely no regard to our schedules or time. If considering them, be vigilant – document every step with video, audio, and images to safeguard yourself from potential issues. You will need it!