Backyard Masters

Why would you go anywhere else? The customer service is exceptional, thanks to Samantha, Chris, and particularly Derek, who assisted me in resolving a service issue. As a first-time hot tub owner, I appreciated the patience and support provided by the team, which helped me navigate the learning curve. My 50th birthday gift has become the crown jewel of my backyard, earning the admiration of my friends and family. I highly recommend heading directly to Backyard Masters.

I purchased my hot tub earlier this year from Backyard Masters. I shopped around before making my purchase and they were by far the best price. My experience with the staff and customer service has been great. The delivery team did a great job when the tub was delivered. Since owning the tub I have developed a great relationship with the team at Backyard Masters. My water is always clear and they always do right by me.

This spring we bought a semi in ground pool and had no issues. The company had great installation availability and did a beautiful job. A few months later, we were in search of a new, larger patio set. Lisa was our customer service helper and was extremely professional and helpful. We ended up financing the set and she made the process so simple. She was also patient and friendly, not pushy, when I came in with my 3 young kids. I highly recommend Backyard Masters!

My contractor first brought me to Backyard Masters when I explained that I was looking for a small pool for my yard. From the jump, they were awesome! Maria, Dean and the team worked with me on my needs, educated my on my options, and we ultimately chose the best item for me. A brand new 14ft Swim Spa. Throughout the process, the team was not pushy but did followup and remain engaged with me. They heard my cost concerns and worked on options for me based on my budget. Finally, they were supportive and communicative throughout the process of delivery and setup of the spa. I did have some manufacturer and electrician issues (Listen to Backyard Masters about the importance of a knowledgeable electrician)! Backyard Masters and their technician were with me the entire way to troubleshoot my i

Christopher and the customer service team have been great. Great communication and follow up. Quite the improvement from 5 years ago… BM clearly invested in their people, and it shows. Will be back!! Thank you.