Baker Distributing | Florida Cooling Supply

Worst Customer Service experince ever. Dennis couldn't tell me the price of a part that I was looking for and simply hang up the call on me. I hope that Dennis is not the owner because he will be out of business soon.

We had a coil warranty exchange and was told the coil was ordered when we picked up coil they ordered the wrong coil. So Rick stated that they had a coil in melbourne florida available for pick up in fact he placed us on hold and called melbourne location.Then he told us the coil was there, we had a technician that was in the location we to the melbourne This has been going on for two weeks.We have lost revenue trying to dealing with Florida Cooling on processing a evaporator from a 2013 system. We then followed up with melbourne and they stated they had ordered the coil and someone changed the order and sent it to sarasota,Florida Invoice # U553557 person who changed order was OIO do not know who that is, Bottom line the customer is without cooling due to Florida cooling negligence on

This guy David R who delivered an ac unit had to be the most professional and nicest guy I've dealt with. He delivered the unit to the house and went above and beyond

On 7/18 I called in looking for a specific product. The boy on the other line confirmed that he had ordered the product I needed from another branch for a previous customer. When I confirmed that we would need some of this same product he proceeded to become a complete discourteous unprofessional. As a leader in our industry we do work from Maryland to Florida and will never use this company again.

Fl cooling is great people to deal with..Rick is on top of things.. and the ware house has quick response with Heather.. great people.