Basnett Plumbing, Heating, AC & Electrical

All of the people I met from Basnett Plumbing and Heating were very professional and helpful. I felt so comfortable with such knowledgable and respectful people working to replace my original 67-year old boiler heating and hot water system. The plan they provided for moving the boiler from the kitchen into a dedicated utility closet was genius. The final product placed inside walls and along the intersect of ceilings, doors and closets caused minimal visual impact and will be easy to cover with a couple small soffits. It was well done and that shows in the final product. I'm so please with my new Viessmann Combi Boiler. Jake Basnett, Lead Home Solutions Specialist, is so very knowledgeable and he also has a wonderful personality. He was always willing to take a call when I came up with an

I want to share my great experience with Basnett Plumbing. Kialy, the drain specialist was exceptional. We had a septic backup problem that started occurring very rarely when too much water was introduced to the drainage system (like extra long showers upstairs) indicating a partial blockage somewhere. He was very knowledgeable and took steps to thoroughly diagnose the problem such as using a camera inside the pipe as part of the initial up front cost. This allowed him to make a proper analysis and give us the fixed price quotation to remedy the problem, which he did. What I most liked about Kialy was his enthusiasm and interest in having us fully understand and thus appreciate the situation and feel comfortable with the repair. Having tried to snake it out myself, I wanted real a profe

I had a 12 year oil furnace with a whole house heat pump. The existing heat pump developed problems due to component failure, scarcity of replacement parts due to its age, changes in A/C refrigerants a new heat pump was required. I got hardware and installation estimates from 4 local vendors and chose Bassinet. The first person a met from Bassinet was Anthony Kent. I was very impressed with his knowledge and thoroughness. He did not just recommend a replacement based on the heat pump I had, he performed a bottoms up analysis of system size based on the individual requirements of my specific house. Anthony was a master of matching OEM capabilities and equipment sizes to my system which was limited due to physical height restrictions of the heat exchange location on top of my furnace. Antho

We had a fantastic experience with Basnett and their installation of a mini-split AC/Heat pump at our home. From Anthony's visit to discuss options and provide a quote and Nancy's help with the contract and scheduling logistics to Josh, Frank, and Michael's expert installation, the entire process was top notch. Everyone was courteous, friendly, communicative, and highly professional. The installation itself was very well done. Plumbing and electrical lines were carefully routed and secured, and the finished project works flawlessly and looks great too. Throughout the process, everyone was careful to minimize mess and disruption, and left the site in immaculate condition. Josh and Michael were careful to explain the features, use, and warranties for the HVAC and electrical products install

I had a fabulous experience with Basnett! We had a leak under our kitchen sink. I called them on a Monday and Phinias came to our home the next day and fixed the problem. He arrived on time, wore shoe coverings, which I really appreciate, and was professional, warm, skilled and exactly what you would hope for. I’m very pleased. I’m so impressed with this company. They had excellent communication and they are community focused. They were having a food drive for a local food bank and were asking if customers would consider donating certain food items. They said their technician would collect them when they came. I think this is amazing!!! It’s what we need now. Good solid local organizations that support the community! Thank you