Bates Exterminating Inc

We were very disappointed with Bates, they did not do the work they were paid to do. We don’t live at our home all year long and hired them to look after our lawn and insects while we are away, we have cameras and didn’t see them come to do any of the work we paid for. I called them a couple of times to let them know our concerns, but Bates always had an excuse. Our neighbor took pictures of our dead lawn full of grubs which they were supposed to be taking care of. Our lawn company that cuts our grass also advised us that we were having lawn issues because the treatments were not being done. Do Not hire this company because they don’t do the work they are paid to do. ThankYou

TERIBBLE CUSTOMER SERVICE. I CALLED TO SETUP AN INSPECTION AND THE LADY WHO ANSWERED WAS RUDE AND ONLY WANTED TO SELL ME A POLICY. I EXPLAINED THAT I ONLY NEEDED TO DO THE INSPECTION AND NOT A POLICY AND SHE TOLD ME TO GO SOMEWHERE ELSE! TERRIBLE!

I can not recommend this company. They have come 4 times now and three of them I had to call in advance and request services I was supposed to be getting all along. Most recently I called and spoke to Ruth Ann and told her my front yard (new sod) was full of weeds. I've had the salesperson come out before to check on my yard. There is a portion of my yard that has never been done and this last time the sales person said I'll tell the tech to be sure and do it. I told Ruth Ann that my yard had never looked this bad and the tech needed to spray all over for weeds, not walk around and expect to spray each one individually. I told Ruth Ann I was unhappy with the service and to please make a note in my file that I did not want to continue after this contract is up. When the technician came he s

We have been dealing with Bates for two years. They are a dishonest company and do a terrible job. We made the mistake of giving them multiple opportunities to correct the problems we were having and for our patience with them, as they requested, they had the audacity to claim we were never a client of theirs (to the BBB), although there is plenty of evidence to the contrary. We did EVERYTHING they requested or suggested we do. We even had THEM set our sprinkler timers so they couldn't keep claiming the grass was receiving too much or too little water and they STILL tried to blame us in their BBB response. We have lived in Florida for over 45 years and have had the exact same type of grass at our other Florida homes. HEED MY ADVICE AND NEVER DO BUSINESS WITH BATES EXTERMINATING!

Have had Bates for a few years with no previous problems. When I had a few bugs, I called for service. The receptionist couldn't have been nicer, promising a phone call from the tech. Three days, and 3 phone calls later, he finally called & came out. When he arrived, he treated my wife like she interrupted his day. He was in a big hurry to leave. Sorry to bother you, but I do pay for this service.