Benjamin Franklin Plumbing of Lancaster

Todd did a fantastic job when he came out. He explained the process of the work he was doing and was very thorough to ensure it was done correctly. They timely sent out a crew to dig up the pipe that was causing problems. Everyone was very kind and hard working. They were even careful to leave our sidewalk intact, when we had anticipated it being demolished.

Hector did a fantastic job! Replaced all copper lines, replaced all shut off valves, rerouted a few lines that were not in code, replaced main shut off valve coming in from the street, replaced kitchen faucet, installed a new garbage disposal unit. The list goes on! Now we have peace of mind with no worries on plumbing issues. GREAT JOB!!!

Our garage started flooding at 4am as I was taking my wife to the airport. Turned off the water, drove her there, then came home and called Benjamin Franklin Plumbing and they said they’d be here today ASAP. They had someone on their way here by 10am the same morning, and by noon I had running water again. My technician, Matt, was my hero today. Nothing surprised him, he knew exactly where to look and what to do, and even unclogged the drain just because water was draining slowly. He was patient, informative, and clearly knew his stuff. That made me feel immediately confident, and he got it all done promptly and answered every question. Someone please give that guy a raise. Great service, great turnaround time, and a terrible Saturday that they turned into a grateful Saturday.

Shisters. They came to my house on a friday afternoon and the tech simply didnt want to do the job. Easier to charge 76.00 to come and give a bs estimate and go with my 76.00. He even made the comment they have different ways to calculate the price. My toilet started leaking underneath in the back. As it turns out,it just needed a new water supple pipe that easily screws in. I went to walmart bought part for 10.00 and took me 5 minutes. They wanted to charge 400 to do that. Wanted to charge me 2,800 to put a small 24 inch vanity in. He knew I surely wouldnt agree to that. It was friday afternoon guess he had early plans that evening because it is easier to take my 76.00 then have to stay and get the job done. I tried calling,emailing to management for exactly a week now and they dont answ

Todd was great professional polite, and got the job done in QuickTime. Did a thorough inspection and presented me with various options and pricing. I also appreciated that he put booties on to cover his shoes as soon as he entered. Left the bathroom area where he worked as clean or cleaner then before he arrived..