Bergmann Heating & Air Conditioning

Yesterday I was cut off and almost ran off the road by a Bergmann heating & air van. They just happened to be getting off the same exit that I was so when I pulled into the Maverick gas station I was appalled to see them pulling into the liquor store, the driver jumped out of the van stumbling into the store then they left once his purchase was done!!! It was only about 4 pm so they were definitely still on the clock on business hours! I only hope they weren’t drinking while driving but judging by the way he was driving I’m pretty sure they were. I called the number on the van and was rudely told that “he would take care of it”, I didn’t need to do anything else. That didn’t sit well with me last night so I wanted to get on here and warn their customers that you might not want so called tr

They installed a hvac system in a new house. The first season of use it couldn’t handle temperatures over 85, they offered an “upgrade “ for $500 so i did it, they came out and put the BARE MINIMUM size of pump in so now at least it can handle temperatures about 93-95 anything above those temperatures the best it can do is 77-79 degrees in the house and will run all day trying to keep it there. The house is about 3 years old and the ac has been piss poor! Had it evaluated by a few third parties and they all said its just a badly designed system

I am extremely disappointed with the customer service I received. The representative I spoke with was unhelpful, dismissive, and lacked basic knowledge about the product/service. My concerns were not addressed. I strongly urge management to review their training and customer service protocols to prevent similar experiences for other customers. DO NOT WASTE YOUR TIME WITH THIS COMPANY.

Walked in to a “What do you want, and why are you bothering me?” attitude individual in the office. Annoyed I was even walking in to give them business. I asked for a part. They had it. It was 300% more than online and I asked why, as I was handing him my card to pay, just wondering why. The individual got defensive and said, “You know what? Go somewhere else and get your part, I don’t want to sell to you anyway”. Not sure if this person is just having an off day, or what, but I will be taking my business elsewhere, and I would recommend any others to do the same.

The blower froze up on my furnace. Bergmann Heating and Air was able to come out within 24 hours of calling. The repairman checked to see if my furnace was still under warranty. That saved me a lot of money. The repair was done efficiently and in a timely manner. Another company was going to charge me twice as much for the repair. Thanks again for your great service!