Best Plumbing

We recently hired Best Plumbing to diagnose and repair a serious issue with our main sewer line, and the entire experience was outstanding from start to finish. It began with a gurgling first‑floor toilet. Best Plumbing responded within 24 hours, removed the toilet, protected our wood floors, and both snaked and scoped the line. They reinstalled the toilet, cleaned the area thoroughly, and left the powder room spotless. The inspection revealed that our main sewer line was clogged with roots. The repair required hand‑digging an 8‑foot‑deep hole. The crew treated our property with real care—laying down tarps, preserving the sod, and working diligently and respectfully throughout the process. They installed a liner to fix the issue, then returned to refill the hole by hand, replace the sod, a

Best Plumbing replaced my main water line, and the experience was outstanding from start to finish. The work was done with care, professionalism, and attention to detail, and it’s clear the team takes great pride in their workmanship. Mitch, the project manager, and his crew were excellent, communicative, respectful, and highly skilled. I have no complaints, only appreciation for a job exceptionally well done. I will absolutely use Best Plumbing again and highly recommend them to friends, neighbors, coworkers, and our homeowners association.

Plumber was nice, professional and I got same day service. So the work was very good as expected. But the cost was crazy - holy cow, over $850 for an hour and a half. They “knocked it down” to $630 but still that is an unbelievable hourly rate. I hope they pay their workers really really well.

We have been working with Best Plumbing, and specifically, Collin Kehr, for over fourteen years. Collin has provided incredible service since day one. He is thoughtful, fair, kind, and goes to extremes to explain everything in Layman's terms. Collin also never fails to show up, especially when there is an emergency. We have loved working with Best Plumbing all of these years and will continue to do so!

I am submitting this as a formal complaint regarding a recent service call and subsequent billing. I contacted Best Plumbing to come out and replace a faucet cartridge. I already knew what the issue was. A technician came to the property and spent approximately 45 minutes attempting to locate the replacement cartridge on his phone. He was unable to find it and stated that his office would contact me within a couple of days. I later discovered that the faucet is a lifetime warranty product, and the cartridge replacement is provided at no cost by the manufacturer. Chown Hardware was able to order the correct cartridge for me within one week without issue. Before receiving any meaningful follow-up regarding the service visit, I was sent an invoice for nearly $500. After the invoice was issued