Big Mountain Counter Tops

We had a great experience with Big Mountain Counter Tops. The laminate counter was professionally installed and looks amazing. They responded promptly to all my questions and concerns. I decided last minute to put a different sink in and didn't realize it wouldn't fit the space they had cut. I called Big Mountain because the plumber was there ready to install the sink and they sent a guy out immediately. I was so appreciative that they responded so quickly & the plumber was able to install the sink that morning. They cleaned up after they left. Their bid was $200 lower than a competitor. I'd recommend them to anyone.

This was one of the worst experiences I have ever had. The front desk/office woman was fantastic and extremely helpful when we visited the store but it was all down hill from there. I asked over 6 weeks ago when I was in store to have someone come out and measure our home for quartz. They assured me someone would be calling in the next 1-2 days to schedule the measure. I never received a call. I have since called 5 times and only gotten someone to answer 2 times while I have called during business hours and not once did I receive a return call. I was then again assured about 2 weeks ago that someone would be calling me to come out to my house to measure and it would happen within a few days. I again never received a call. I called again today and talked to the front desk and expressed my

We had an amazing experience. This company is one of the most down to earth, honest companies ive ever dealt with. We walked in off the street with no idea what kind of countertop we wanted. They helped us pick out what would work best for us and it wasnt even the most expensive of the samples we had selected. They kept in touch during our complete kitchen remodel and went above and beyond to get our tops installed with the least amount of time being withoit a kitchen sink. Haha the end result was way better than we thought. HIGHLY recommend this company.

My wife and I recently had mixed experiences with Big Mountain Counter Tops. To first review the good, we came into the office and Alisha was very helpful. She was able to answer all of our questions regarding counters, sinks, styles, colors, etc. The process from receiving an estimate, having our counters measured, ordering our counters, and having the counters installed went quickly and all happened within a 2-3 week period. We love the way our counters look. The sink that was installed looks very nice. The two men that installed the counters were very kind and considerate in our home. There were some things that took place that unfortunately made a good experience difficult. We went with laminate counter tops and we wanted an under mount sink as well. When Jim came by to measure out co

I replaced a 16 yr old laminate countertop, that worked fine, until a faucet gasket failed while we were on vacation. Big Mountain replaced it, and within the first year the drip edge swelled and cracked. They claimed that it was user problems because Jared had installed thousands of these, and none had complained. I'll be the first. Another issue with their pie shaped seem occurred a few months later. When it was originally sold to us, the woman at the counter told us it would be impenetrable. When I pointed out the failure of the seem, Jared blamed our use. I took him out to the garage to see the countertop I had previously (I liked it so much I wanted to reuse it). He then informed me that the edge was different, and that I couldn't expect the same result. He further insulted me by offe