Binder Kitchen & Bath (Binder Plumbing)

Set up an appointment to repair my hot water heater. The day prior to my appointment Mary told me that the plumber had personal issues to attend to and may not be available right away. I allowed a couple of days to go by then called back. Mary said she was working on it and would get back to me. Several more days went by with no response. Poor customer service. Stay away from this place

We had a horrible experience with this company - if we could give 0 stars we would. Our hot water heater had started leaking, so we scheduled an appointment for replacement. We scheduled the appointment several days in advance. We confirmed the time of service 3 times with this company - including the day of the appointment. The water heater was in one of our rental properties, so we coordinated with the tenant to meet the service technician when they got there. We also coordinated with a separate contractor to supply the materials for the job. Both were waiting at the property to meet the tech from Binder. At the last minute, Binder cancelled the appointment without credible explanation. They did not offer another time for that day and wanted to push the appointment into the follo

I cannot say enough in a review to express my gratitude for the outstanding customer service I received from Karen and Scott. They are truly outstanding in their field. I needed someone to install a gas dryer and it was installed within a few days of my call. Their prices are great and their customer service is outstanding.

We used them for a new countertop. The day of installation I was asked by the granite company where I wanted my faucet installed, to the left or right of the sink. This was surprising since it was never mentioned beforehand that it wouldn’t be in the center of the sink (like most sinks in the world). At that point it was 5:30 and no one was still at Binder, so I had to make a last minute decision for a project that I spent a long time saving up for. The owner called the next day and gave me $200 off my bill, and said that he was not a realtor but he didn’t think it would affect resale. At the end of the day it isn’t what I wanted but it was too late for me to change my mind. I find it unprofessional that this was never discussed before the day of installation.

I manage a little 4-Plex in Towson. We have used Binder Plumbing for years. They've updated the bathrooms in our old building. We've gutted and rebuilt all 4 kitchens and they handled all the plumbing. They've replaced the laundry room double sink. They've worked on our outside spigots. And we've used them for your every day plumbing issues. Debbie is fabulous. And every person they have sent to do work or a repair has been equally wonderful. They stand behind their work although we've never had to have them back. The few questions I've had have been able to be resolved over the phone. I cannot recommend them highly enough!