Blue Flame Heating & Air Conditioning

Though the folks that came out to our house to try and solve our heat pump issue were nice, we are very disappointed in the overall service of Blue Flame and have reached out and tried multiple times to have a conversation with someone about our experience, but no one will call us back. So- hopefully this review helps us hear from someone. We had another company doing regular maintenance for our system (which was installed in 2021, so relatively new), and they found that the heat pump was not functioning correctly and only aux heat was working. They suggested we reach out to the installer, Blue Flame. We paid for them to come out for the original diagnostic visit, and the technician said that the entire condenser had gone bad and sent another advanced technician to confirm that we needed

I had a really great experience with Blue Flame. Carl who helped perform the preventative maintenance/ tune up of my furnace was absolutely excellent. Hey comes in and just shares his knowledge as he’s performing his checks and works. Extremely efficient and smooth as he works and explains things along the way in a manner that I think most people can understand and follow. So thorough that I really didn’t have many questions to follow up with. As someone who manages a lot of people where I work I was blown away with his efficiency and knowledge. Someone you can trust, wasn’t trying to up sale just explaining things to look out for and things to do while explaining the pitfalls of the system, how long the systems last for. I will certainly be going back to Blue Flame likely within the year

I have a service plan with Consumers Energy and they sent out Blue Flame heating and cooling company. The person who helped me first was Mike and he stated that I needed a new furnace. I scheduled an appointment and they sent out Kaleb and Mondo, who are awesome. They were friendly, helpful, considerate and well educated. They cleaned up very well and I appreciate that. Thank you

Blue flame installed a lennox furnace, filter and heat pump for me 3 years ago. This year during a tuneup, techs found damage in the heat pump. They said they would call me for a followup appointment to repair it but I never got a call. I ended up calling and told them the situation and they scheduled an appointment but only sent out a tech to collect a 50% labor deposit before they would order the parts covered by my warranty. So I had to take time off work for something that could be done over the phone, and the heat pump still needed to be fixed in another appointment. Eventually they came out and fixed the heat pump. They offered to give me a free filter for my trouble, but after discovering that I had a more expensive filter, which Blue Flame installed, they backed out and never sen

Furnace died. Blue Flame came out next day. Found issues with old furnace. Got two estimates and Blue Flame had the best price. Scheduled replacement. Conner and Julian showed up at scheduled time. They had a few issues and had to make new air intake to fit to the new furnace. Both were very professional and kept the work areas clean. Had a small problem that night with setting the temps in house to work correctly. Called in and Blue Flame sent a warranty tech out the next morning. He was on time and found the problems and made adjustments. Very happy with the service, and the way the new furnace is performing. Would recommend, and am grateful all could happen in just a few days instead of weeks. Thank you!