Blue Ridge Air

We chose Blue Ridge Air because of their good comments from customers and they didn't disappoint The project was seamless from start to finish. We were having a ductless HVAC installed in our mountain cabin. Everyone we spoke with at Blue Ridge Air were kind and courteous. Bill promptly provided us with a quote and gave us a time estimate for the project. The time frame was spot on. They did a great job with the installation, being respectful of our property and leaving no mess when they left. .I would not hesitate using them again - they are a great company!!

Blue Ridge Air is a wonderful company. Briana and the team are kind, courteous, efficient and attentive. I am extremely impressed by the consistency of service and their desire to exceed expectations. Thank you Blue Ridge Air for being a company we can always rely on.

Blue Ridge Air is a very professional and honest company. Billing for work done is very reasonable. Brianna works up front. She is very helpful with scheduling and answers any questions you might have. Greg is the name of the mechanic that does the work on my heat pump unit. He is also very thorough and has a great personality. I highly recommended Blue Ridge Air to do any of your A/C or Heat Pump work.

My A/C unit wasn't working and I called Blue Ridge Air (along with a host of other businesses that told me they were completely booked) and was initially told they didn't have any appointments for a week. I noticed one of their install trucks driving in my neighborhood and quickly called to see if they'd be willing to stop by anyway. Even though they were installers, who didn't have the same knowledge as technicians, they came over and were so pleasant and helpful. They got on the phone with technicians who led them through various steps but they were unable to fix it. Even though the technicians were booked up, Brianna who works in the office, assured me someone would come out the next morning and sure enough, my A/C unit was fixed by the end of the next morning. I am just so impress

I have a Bryant/Carrier furnace that went out this week. The heat exchange was still under warranty. In addition, there was some type of recall on it so Carrier even agreed to pay parts and labor for the secondary exchange. When I called Carrier, they provided two phone numbers of their 'preferred reps' in the High Country. This business, Blue Ridge Air and one out of Boone. I have never, in my life had such a strange and unprofessional phone experience as I did with this company. He absolutely refused an appointment. He would not make an appointment, not one week out, not two, not a month (of course, I wouldn't have done that anyway, it's December in the mountains). Customer Service here is poor, communication=poor. It is a good thing businesses run on word of mouth in these small town