Bonfe's Plumbing Heating & Air Services

Bonfe has the worst customer service I have ever dealt with. I recommend you never sign up for their monthly maintenance membership. I pay monthly for this service for them to come out once a year to check the air conditioner and furnace for free. They were to come out July 12th and their window of service is ridiculous. You have to wait all day for when they call that they are coming. I gave them from 7am to 1 pm and called to see if still coming. The rep said yes they are , no show at 5 pm. So I called back and the rep informed me they can’t make it today! And the next available opening is SEPT 12th.! I demanded a manager to call me. Rep said Alex will call me the next business day. Now it is August and still waiting for the managers to call or email me. I have called the last 4 days str

Bonfe is way too over priced. Their arrival slot is ridiculous, 7am to 7pm. Also, don’t get their membership plan. They will schedule you for service and then cancel after you’ve waited all day for them and they’ll say that the next available slot is in 2 months. Don’t waste your money. Instead use a local HVAC company that doesn’t upsell and flake out.

Paid $100 for someone to come tell me what I already knew - broken sump pump. They looked at it for 30 seconds and spent the majority of the time going over all of their preposterous pricing options. One of the options - OVER 1k means you also have to go purchase a new sump pump yourself. We went to Home Depot and bought a $150 sump pump and a $20 part. We watched one YouTube video and replaced it ourselves. It was hands down the easiest home project we have ever done. It took us 10 minutes (not even exaggerating) and it’s working perfectly!!!! If you don’t have someone to help, I would recommend calling a local shop first or posting on your Nextdoor app for help (someone said they found someone to help and charged them $75). Really disappointed in humanity that they think 2k is actually w

Furnace was working intermittently. They came and took a visual look, standing there with their hands in their pockets, said the furnace was old and gave me an estimate for new equipment, $3000. They never actually diagnosed the problem, I told them to leave. Did a little more digging myself and found out my thermostat was bad. Run to menards, $40 and an hour later furnace was working great. I complained to management and after arguing with them for a bit they finally refunded my $79 diagnostic fee.

We had them come out to replace our hot water heater after ours gave up and started flooding the basement. Repair/replacement was timely, however it failed inspection with the city. We told them, and they said they would have their supervisor call the city. We never heard back so after a few weeks, we called the city, who said they never heard back from Bonfe and nothing was worked out. We told Bonfe, who said they would take care of it. A few months later, here I am again, calling the city asking about the permit to learn that it is still “failed inspection”.