Boston & Cambridge Appliance Repair, Inc.

Scheduling an appointment was easy. The company was booking a week out when I called. I was given a window of 10am-12pm and the technician came @1pm-calling in advance to let me know he was on his way. That was good. The technician, John, was friendly and competent. He quickly diagnosed the issue -the pulley wheel was not turning causing the drum not to spin. He also ran the machine once he made the repair to ensure that it was working properly. The service call took approximately 30 min. I’m deducting stars because the cost seemed high to me. I was charged $70.10 for a pulley wheel that costs less than $10 online. Labor cost was $120 and the service call was $129.95, totaling $324.43 with tax.

Called in to replace multiple garbage disposals in my Brighton apartment building. Very fast and great pricing. Highly recommended. Will be calling back for future appliance projects.

I recently had the pleasure of working with Boston and Cambridge Appliance Repair, and I couldn't be happier with the service I received. Technician James was assigned to fix my appliance, and he did an outstanding job. From the moment James arrived, he was professional, courteous, and incredibly knowledgeable. He quickly diagnosed the issue, explained the repair process in a way that was easy to understand, and got to work right away. His attention to detail and expertise were evident, and he completed the repair efficiently, leaving everything clean and tidy. What impressed me the most was James's commitment to ensuring the job was done right. He went above and beyond to make sure my appliance was working perfectly before he left, and even provided some helpful tips on maintenance to a

Incredible service I had provided model # over the phone; and the tech based on epast experience showed up with the parts beeded so it fixed lickity split

I scheduled an appointment for a coin-operated Whirlpool washer three days in advance, within a time window of 11 am to 1 pm. However, the repairman Justin did not show up. I called the office several times but received no clue about the situation. My tenant informed me that he eventually arrived late in the afternoon. The repairman did not provide updates until the second day. He estimated that the agitator was loose and needed replacement, with labor costs at $90 per hour totaling $170, plus $170 for a new agitator after already charging $99 for the estimate. Additionally, he informed my tenants that some parts were dirty and suggested bringing the washer to their shop for steam cleaning, which made the tenants nervous about continuing to use the washer. Consequently, I decided to repl