Brooks Heating & Air Conditioning

Top notch customer service! Thank you Brooks Heating & Air Conditioning for always providing exceptional service. We have a local family owned business and pride ouselves on the importance of taking good care of our customers. It is so refreshing to see other locally owned businesses who prioritize personal customer service. One of our air conditioning units had a major freeze-up, and needed to be replaced. Brooks came out immediately and examinied the unit, explained what happened, and walked me through our options. The techs were courteous and knowledgable, answered all of my questions, and was able to give me a quote quickly. Our unit was replaced in no time at all! The techs went above and beyond to clean up after themselves and I was so impressed that they offered to check our other

Have been using Brooks for over 20 years now between my last house and this house. The Lennox systems they use are top notch and energy efficient. They have very knowledgeable technicians and very professional service. Very happy with them and will continue to use them for my A/C and heating needs.

I have replaced two HVAC units via Brooks Heating and Air, along with most of our duct work underneath our home. They also perform semi-annual maintenance on our HVAC units. I've never had a bad experience. Very pleasant to work with, no high pressure sales tactics, timely, and thorough. The staff is excellent; from the front office, to sales, to installation and repair. They are very professional, friendly and communicative. No messes and no guesses! I highly recommend them.

Brooks is a con artist. They said our AC was covered under warranty but have no intention of honoring the warranty. On the phone they said it would be $49; however, after which they charged $95- the guy who came out literally just drew a line through it and charged more for NO WORK they claim there was nothing wrong. Besides the price flip for no work and after the fact without being informed I now have to call a REAL Air conditioning company to have it fixed because it is definitely not working. They are scammers DO NOT USE THEM!!

I had my semi-annual inspection yesterday from one of their techs. He called before he showed up, was very respectful, changed my filters, explained everything he was doing, and did. There is a reason why I have kept a contract with them for over 15 years! In the past, they have replaced my A/C and did it quickly and for a reasonable price.