Brownie's, A Wind River Company

Since Wind River acquired Brownie's it has sucked. We used Brownie's for 12 years with zero issues. Two years ago we had issues with Wind River for an appointment to inspect and pump out. Three weeks ago I made another appointment, this time to replace a high level float and alarm that are old and dilapidated. Also, something in the septic system continues to trip the GFCI receptacle to which equipment is connected. A local electrician inspected and replaced the outlet and installed a new one and informed us that the septic equipment is tripping the GFCI. I made the appointment a week in advance for a Friday. They no-showed, first claiming "nobody answered the door" (a lie, I was home all day), then said they called a number on the account (my wife's) despite me giving them my contact numb

I reached out to this company 11 days ago to schedule an appointment and made two follow-up calls during that time, but I never received a return call to schedule service. I do want to note that their customer service representatives Tamika, Jeff, and Stephanie were all very kind, professional, and helpful when I spoke with them. I’m sharing this simply so others considering their services are aware of my experience with their follow-through on scheduling. Thomas saved the day when he arrived and identified a problem and aided in potential solution that I’ve been working on for months! So thankful for him.

They were very helpful from the moment I made the phone call. I only needed pump out service. Jean S was our service person and found the tanks (we didn’t know where the tanks were at). The yard was left in great shape - no messes. He was very helpful and obviously knew his job, well. Bad news was - I had 2 tanks! He was awesome! I strongly recommend the service! Thank You, Jean!

The guy that came to empty our tank was super nice and professional. But when calling in it was a bit difficult. Plus I was charged for 1000 gallons to be pumped and only 750 gallons were pumped and I feel I over paid and still haven't gotten a call back about my broken tile or fixing my cord to the pump... So customer service center is not very accommodating. Update: A manager called me and explained that the customer service rep, (we'll putting it nicely) basically didn't know her job or how to explain the services, I think it may be because better training is required but what do i know... 🤔 He sent out a "plumber", again a very nice guy. He explained everything buuuuut, what kills me is they wanted to charge me $300++++ to change out a float switch that cost $45 on Amazon and needs to

We had our septic tank pumped yesterday by Wind River Environmental (formerly Brownie's), and I cannot say enough good things about Matthew B., the technician who handled our service. Matthew located our septic tank within minutes—a huge relief given the age of our home and uncertainty about the tank location. He was extremely knowledgeable, professional, and communicated clearly throughout the entire process, explaining what he was doing and what we should expect at each step. Our holiday plans were temporarily derailed by this issue, but Matthew’s efficiency and expertise got us back on track quickly and with minimal stress. He truly went above and beyond. Outstanding service from start to finish. Give this man a raise!