Bug Out

Last year, I had my insulation gutted due to a mouse infestation and new insulation placed. During the day of the service, the workers caused some damage to my home. They said they would call in to fix it, but wouldn’t be a priority due to the company’s currently financial status. I was told twice I would be reached out to about this. I was never reached out to. And it’s not my job to keep chasing the company down for this. Fast forward to now. It is tax season, and I can write off part of this purchase of insulation on my taxes. I only need the amount for materials only. After a week and a half, they still don’t have that information - and was told from a service tech Jeff “I’ll try to get this sooner for you rather that later.” Now Jeff isn’t responding to my texts, and has read recei

Emily works our region and is hands down the best technician we have had out here. She is always very thorough with her visits. From the moment she shows up and greets us, asks if anything has changed since her last visit, and then will proceed to get our house and property squared away for us. We love having her as our technician and highly recommend her with BugOut

Didn't show up for the appointment. I called 30 minutes after and got what I'm pretty sure was an ai bot on the phone. Tech was called, didn't answer his phone. An email was sent to him so he could get back to me "sometime today". I called again an hour and a half after he was supposed to arrive to cancel, the woman who answered was very polite and helpful, but did ask which company I was calling about, like she answers the phone for more than one pest control company. Tech again didn't answer his phone.

BUGOUT did an excellent job servicing my home. Their communication was awesome from start to finish, keeping me updated and answering any questions I had. The technician was very friendly, professional, and made sure everything was done thoroughly. I’m very pleased with the service and would definitely recommend them!

Kyle Johnson with BugOut does a great job servicing my home’s interior and exterior for my quarterly pest control. Kyle is courteous, professional, timely and thorough. Before he arrives he sends a confirmation appointment reminder text. Day of appointment, he sends a text with his estimated time of arrival. Upon arriving, he asks about any specific problems or areas needing special attention. Once the job is completed he sends a complete written report of the job (what was done, areas treated and chemicals used). I am well satisfied with Kyle’s service provided.