Bynderian Floor Coverings, Inc

Contrary to what the Bynderian Floors website says, the rug we sent to them for cleaning, does not look brand new; in fact, they damaged it and refuse to take responsibility. We sent our white wool rug from Crate & Barrel to be cleaned in early August. It was five years-old from a pet-free home with no stains. It just needed a good cleaning from a home with young children. Two weeks later, they called to tell us they did not like how it came out so they would clean it again. Ten days later, they delivered the rug. It now had yellow and brown stains and smelt like it had been burned. We called to complain and they said they would take it back and try again. Three weeks later, they called us again to say they were not sure what happened and they would try to "sour" the rug to get the st

More rudeness than I have ever experienced before. I agree with other reviews that the owner conveys a, “don’t give a damn” attitude. I came on the scheduled day to pick up three rugs and was told that customers are told to wait until they receive a call from them. I said, no one told me that. In response, a worker said, “are you calling me a liar?“ I responded, no one is calling you a liar I’m just telling you that I wasn’t told that information. At this point Mrs. Bynderian began to, literally, yell and scream at me in a way that would make the word hysterical seem mild. It was downright abusive. Weeks later, when I returned with more rugs after hurricane Ida (yes I actually went back) the employee saw me and immediately apologized. I admire him for that. But when I attempted to explain

We needed to have our steps recarpeted. Reasonable price. Bill was very helpful. Had the job done within a few hours. I would use there service again.

Great experience and service. Came to my home on the same day that I called. Picked up carpets and redelivered after cleaning. Very happy

Staff and owners are extremely helpful and attentive. Very pleased, and will be sure to send them more business.