Carlin Combustion Technology

Michael in tech-support is A-1 ! I’ve had my carlin and gas Pro conversion burner for almost 7 years and haven’t had a problem until just recently, and although it was a bit of a struggle, Michael certainly was extremely helpful and knowledgeable and got us through the process of fixing it. Thank you !

Another shout out to Mike in Customer Service Support for going above and beyond. Yesterday, I called to ask a question about an error code on my EZ Temp Thermostat and without my even asking, he offered to replace it under warranty due to the error. I would not have even known about the warranty without his asking the age of the thermostat. A company that stands behind its product is a wonderful thing and he felt that the better solution would be to replace rather than speculate! Today, my new thermostat is in and I am grateful as my water heater heating correctly is a safety concern , which now has been alleviated! Carlin Technology, Mike is the kind of employee that will leave customers with the notion that they picked the right company due to standing behind their product. Thanks,

I am an oil heat technician with over 30 years of experience. I had to call my regional manufacture technical rep., Bruce Grahm to help me with a noise issue that was driving my customer crazy. I called Bruce because know when help from the MFG. is needed. Bruce helped quickly diagnose the problem and even agreed to meet me on the job to help me change a part on the burner which I had never done before. Fast forward 2 weeks, burner is properly repaired and I have an extremely satisfied customer. Thank you Bruce and Carlin Combustion for your continued support to the technicians in the field and your commitment to your products.

Awesome, Excellent, Helpful, Kind and caring ppl ! :-) I run a small non-profit organization, The Americans with Pancreatitis Foundation, Inc. (CT ORG ID: CHR.0050486-EXEMPT) by myself to help others. I had to take a leave from my non-profit work to help my family and was staying with them. My goal is to move my organization to Vermont, which in itself is a lot of work. The furnace stopped working at my family's home. I diagnosed it, and confirmed with a local tech, Mike W., that the Primary Controller was burned out. I contacted Megan in sales to ask for help with my overwhelming situation in general. My funds were limited at that moment, and I was HONEST that this was not part of my non-profit work. Carlin Combustion did everything they possibly could to help us, and the tech, Mike W., a

Called in with a burner issue and multiple questions. Without missing a beat, Mike was not only able to answer all my questions, but get me the information and part numbers I needed. Couldnt have had a better experience