Carlson Duluth Company

Sometimes I become my mother and forget to close the garage door.. You may think, so what?? Well, my water pressure tank is in the garage, so we have a furnace in the garage to keep it from freezing. Last night was one of those "mother" moments, and by the time I returned home (in -19° weather) the furnace was not working, because pipes/pressure valve had frozen. I put space heaters in place, and it would start but not run long. I stayed in the garage and monitored it, resetting the furnace and repositioning the space heaters. About 4am I contacted Carlson Duluth and they were able to get someone here today! This is the third time in 8 years they have saved my bacon. They are prompt, courteous and very good at their jobs! Highly recommend!!

My 26-year old furnace died on Sunday. I have a service plan through Minnesota Energy Resources and they work with Carlson Duluth Company, so they did the original outreach. I was told to expect a call on Monday, and I they called Monday morning as promised. He gave me my options with all the information I needed to make what decisions I needed to make, then told me two people would be over Tuesday morning to install my new furnace. It's 4:00pm on Tuesday as I type this and I'm listening to my new furnace run (which is amazingly quiet compared to my old one). Everyone at Carlson Duluth was polite, professional, and friendly. I didn't choose them myself because I had the service contract, but I would absolutely recommend them based on the experience I had. They made sure I was familiar with

I’m a small business owner and late afternoon yesterday I realized the furnace in my store was not working. I gave Carlson Duluth a call and 30 minutes later, Zach was at my store to help. The furnace is a roof unit and it was -20 degrees out or something ridiculous like that. Zach quickly figured out that the igniter was not working and installed a new one in no time. Zach was friendly, professional and somehow not frost bitten. I would highly recommend Carlson Duluth and I will be calling them again when needed.

Communication is everything. Respect for the diverse cultures in my home. Explanations during bid meeting-in layman's terms. Cleanup of work areas at the end of each day. Value and quality for my investment in hot water heater and furnace. I got all of the above. Very pleased. Highly recommend.

Carlson Duluth has been on our call list for many years. Thank you for once again the service, quality of supplies ordered and prompt timing of all the staff. We are so blessed to know that this company is able to ensure we can maintain our aging home.