Carpet Man-Floors To Go

This was the second time we had this company do work for us. They did an amazing job on our new house. It was a very challenging job but the end result was outstanding. Only problem was the 5 day job turned into 3 1/2 weeks. I would hire them again but the next time would be with the stipulation that the owner/boss must come to the job site everyday. Just to keep the job moving. We were not at the home except for the last 8 days. Work was still slow unless the boss showed up.

I hired Carpet Man to redo the flooring in my house. The work was done well, and I was happy with the results. However, I had some minor repairs that needed to be done after the work was completed, and the company was very unresponsive. Adam came over to take a look at the repairs that needed to be done, and he said they would get back to me. However, I never heard back from them, even after multiple phone calls and emails. I'm very disappointed with the company's customer service after payment. Overall, I would not recommend this company to anyone. They do good work, but their customer service is poor. If you're looking for a flooring company, I would recommend finding one that has a good reputation for customer service.

I bought over $1000 worth of vinyl plank flooring recently from their store (including $125 for shipping), and what I got was a defective unusable product and very poor customer service. When I opened the boxes before installing them, almost every plank was damaged in the same place on the ends of the same side. So I called the store to let them know that the flooring was damaged and I needed to return it for a refund. Ashley told me over the phone she didn’t know if I could get a refund and that I’d have to wait for Nancy to call me back in the next day or so after she "talked to the manufacturer to see what they wanted to do about a refund.” I couldn’t believe that was the response. It was not a warranty issue because I’d just bought the flooring. It was a simple situation of being sold

Total joke from beginning to end. We went through them to get new flooring in my mom's house. We ordered and had a set date for them to come and install, my mom took work off that day in anticipation and they never showed. The owner had "forgot" to call her to tell her there had been a delay in receiving the materials to begin. Okay so we wait 2 weeks for them to reschedule and when they finally show up that day (2 hours later than they had told us) the install guys didn't know they were supposed to level and seal the floor and weren't prepared so they had to go back and get more stuff. They work on it for 3 days and run out of flooring materials so we waited another 2 weeks for the new shipment to come in. So here we are and the floors are finished. They look nice, but here's the thing. M

We recently had a VCT floor installed in my practice. I wanted to shop local but had a less than wonderful experience the last time I had new flooring installed. Although there has been a few problems, under Adam's direction, the crew of Carpet Man have worked diligently to remedy them. I especially want to thank their Office Manager, Nancy, for being very professional and helpful. They have done their best to work around our schedule and stay on theirs. Wes and the rest of the installers worked efficiently and with a good attitude. The lino guy was first rate, also. We will not hesitate to use this business again and recommend it to others!