Sears Appliance Repair

Literally the WORST experience! Do not ever hire. The conpany is a complete joke now. So sad yo see how far sears has fallen. Paid $500 for a drywr repair in November. The oart failed in two uses amd the technician admitted that the company often orders cheao amazon parts and charges full prices for Samsung prices. I was told a mew part was ordered and he would be back to fix in two weeks. Its been over 2 months and still no repair. I have had the part for 6 weeks made 4 different appointments and all have them have been cancelled day of. Their AI system is the worst and when i actually talk to humans they say they cant help or theres no manager or ill get a call back that i never get. They also say everything's fixed and my appointment wont be cancelled again hut hete we are 4 times ina r

Robert came in through American Home Shield Warranty. He was professional and friendly. He diagnosed the issue. My experience with Robert was good.

The technician was very informative about the problem with our dryer. He checked out all the electronics on the machine and how to get it to operate as it should. We are very happy with the job he did.

The sears technician was prompt, courteous and gave a good explanation of how the water cooling system worked. The ordered part came quickly and the repair done. Grateful to not need a new fridge.

This tech was very professional, knowledgeable, efficient, and helpful. I'm very pleased with his work. If sears could hire only techs like him things would ruin smoothly.