Carter Heating & Cooling

Carter installed a water heater for me in 2019. Within a few months, the igniter went out. I was told for several years that they were unable to get a replacement part, and every time the pilot light would go out I'd have to call them because it's a sealed system and I can't light it myself. It would take several calls before I could get someone over here. It went out again this week, I've called twice with no response. I leave messages and they don't call back. Now the unit is out of warranty and I still don't have an igniter. Tyler is always prompt and professional. Unfortunately I can't call him directly. UPDATE: Despite the company's response, I haven't heard from them.

Starting out this was a great company to deal with. We even paid for service plan to have furnace and air checked out. Recently I have tried calling for over a week and left message each day but never call back

In 2022 I called Carter to fix my furnace. They did a great job. Then when I paid the guy. Who was the owner said if I paid an extra one hundred dollars they would service my air conditioner in the spring. I have called repeatedly and they plain and simple will not honor that. Don’t buy into this with them.

Was is the process of getting quotes to replace my furnace when of course it stopped working with no warning, and when it was below 20 degrees at night. They were able to get to my house within a couple hours to access the problem and actually had my furnace i stalled the day after that! Great company to work with, very professional and honest, plus a bonus, there pricing was much better than quotes I received already! They certainly saved the day for me!!! Would recommend giving them a vall for your heating and cooling needs!!

Carter’s did an out standing job installing ductwork and vents in our new addition from start to finish. They also electrically wired the addition for a children’s ministry area taking into consideration all the needs. I am extremely pleased with their service, and would use them again.