Cascade Fire Solutions

We are very happy with Cascade Fire Solutions! We actually bought a new gas fireplace from them 5 years ago and loved it. But last year we started having trouble with it. It was making a lot of noise from the fan. It was bad and the whole unit would rattle with noise when the fan came on. I tried to fix it myself and took the glass front off. I ended up breaking the glass trying to put it back on. Then I did a really bad thing and lit the fire up with the glass front off. I did not know you are NEVER supposed to do that and I burned up the pilot assembly so the pilot would not stay lit. I finally called Cascade for help. Daryle was the pro who came out and took it completely apart and did something to the fan bracket, replaced the pilot assembly and put a new glass front on. He put

From start to finish, this was fire. The team showed up on time, worked efficiently, and treated my home like it was their own. They answered all my questions without making me feel like I had no idea what I was talking about (which I didn't). Jack and Jeremy were professional and friendly, their craftsmanship was impeccable, the cleanup was thorough, and now we never want to leave the coziness of the fire. 10/10 recommend, they brought the heat.

Cascade Fire Solutions did an amazing job on our fireplace rebuild! The entire team was fantastic to work with and made the experience very pleasant. Daryl helped us design and create the vision while Cody, Mike, and Nate were exceptional in their knowledge and skill. Even the owner and admin support, Keli and Ashley were available to answer questions and help out through the process. We couldn't be happier with the outcome and would highly recommend Cascade to anyone seeking fireplace remodel services!

PUSHY SALES TACTIC DISGUISED AS A SERVICE CALL Requested a tech visit to troubleshoot/repair my vented gas log fireplace randomly going out. The tech arrived, did not bring tools and had to use mine to get the fireplace going. He told me me it's going out due to airflow reasons/ambient temp differences. Sure, fine. The tech immediately told me these vented systems are incredibly dangerous and are basically a death trap that could sicken my entire family or worse. He went on to tell stories of several people he knew that died because of these fireplaces and immediately tried selling me a direct vent gas insert. Of course they were running a "once in a lifetime" special where I could get one installed for the low base price of 5k. He claimed that the fireplace was pouring out gas consta

We hired Cascade Fire Solutions for a MAJOR project involving the removal of a HUGE existing double fireplace and then rebuilding a new smaller profile gas fireplace allowing for more of an open concept between our dining/living room. We could not be happier with the work they did and the end result of a gorgeous peninsula fireplace! During the entire project, they were in constant communication with my husband and I. They had a total of 5 employees working on the project and we were so impressed with their teamwork, knowledge and precision. They completed the project on time and left a clean work area each day. I would definitely hire Cascade Fire Solutions for any future fireplace work!