Crystal Blue Aquatics LLC

Update! After Crystal Blue Aquatics abandoned our pool construction and disappeared in the middle of the project it sat dormant 7 months. Finally found a wonderful company called Countryside Pool Services in Leesburg. They agreed to finish it and did so within 3 weeks. Hard working, diligent, professional. Thank you Countryside Pool Services!

After stroking that last check they have not completed their job. These issues are minor and I’ve been trying to get a hold with someone to come and fix their issue for several months. Took us a over a year to finish our build and no communication throughout the process at all, very poor craftsmanship. Signed contract November 2020, dig day June 2021, started to fill end of June 2022 and still have issues as of today. Will be talking to lawyers about these issues that they won’t fix. If you’re reading this and already talked to the owner/sales guy…don’t believe their timeline!!!

This pool company is the absolute worse company on earth!! They took full payment, promised to finish our pool and then they disappeared! It’s been 2 years since our pool construction started and it’s still not finished! I want to take this horrible company and its owner to the VA Attorney General’s Office. Please join me to make sure that this situation doesn’t happen to anyone else in the future.

Find someone else to build your pool if you want good communication and follow through. I've never dealt with a company that simply ignores and doesn't reply to emails, phone calls, or text messages from a contracted customer for months at a time. I'm still waiting for the winter cover I purchased and was supposed to be put on in Oct 2023, it is now March of 2024. I have very little confidence we'll ever get it. I also have little confidence the drainage pipe from the auto cover channel will ever be fixed. Without a doubt, the worst experience I've ever had dealing with a contractor. UPDATE: Shortly after I posted this review the owner contact me and said he wanted to make things right, and was going to come out and fix the drainage and get me the winter cover that I paid for but nev

This has been the worst experience I’ve ever had in my life with this company. We started this pool process in 2021 and we are still waiting for our pool to be completed. I have given the owner Jason my last deposit to finish the pool and have received nothing but empty promises from Jason and no response when we reach out by phone or by text. When I have heard back it’s always I’m sorry we will be there this date and then nothing. I just want my pool finished. We could literally cry as we have children and thought they would be able to use the pool. We have no other choice but to hire an attorney to help us get this finish. Don’t hire them!