Custom Outdoor Concepts

For the last several years I had a vision of how I wanted to my backyard to look. After going meeting with several contractors none seemed to get what I wanted. I found Custom Outdoor and when i said I wanted a pavilion with metal poles with a metal roof Frank assured me that was what they were good at. The project started promptly and the crews were all great. I think that my yard might have been left cleaner then how I left it. I love my pavilion and have gotten nothing but compliments. My weekly cigar night with the guys has been permanently moved to my place. Do yourself a favor and do not bother with another company and just go with Custom Outdoor.

Our new pavilion/carport is AMAZING. Frank and his team did a great job in planning/executing and the outcome was much greater than we ever expected. Before and during construction, several things came up that ended up being changed but was met with accommodating responses. If you're looking for an outdoor space that WOWS, these are your guys!

Pretty amateur. They weren't going to excavate nearly enough for a proper patio installation, I had to monitor their every move to make sure it was done close to correct. They still didn't level and compact the ground very well, and a couple months after completion the patio drainage is all wrong. Just not good quality.

They did an amazing job on my driveway! They helped me pick out the color pavers, answered all my questions and got the job done SO quickly - definitely will use them for another project! The working crew at my house were so nice!

I can't speak to the work product but the quote process was bad. COC had to reschedule the initial appointment to a week later as they did not enter it in their calendar. For the rescheduled appointment first thing in the morning they tried to push it back the morning of. Frank called me and was ugly about having to drive to the location on the south shore and finally told me to "just forget about it." 2 stars because Pam in the office was nice, communicative and apologetic about the initial scheduling mishap, but my guess is they are the kind of contractor that feels the client is always wrong and aren't afraid to let you know that.