Cusumano Perma-Rail Co

I had rails installed a couple of years ago. I contacting Cusumano to inspect rust that developed at the base of one rail. I was told to send a picture. After calling multiple times I finally got through. They informed me they were not responsible.After researching I discovered this happens when metal from the old iron rails were removed to install the new ones metal was left in the hole.This is poor customer service.

My wife and I love their custom-made railings and customer service. Reasonable prices too! I would highly recommend them. They installed two beautiful railings for our home. They are a family business that has been around for 30 years!

We recently placed an order with Cusamno rail with half the deposit down. They said they'd get back to us with installation in a week or so. It has since been 3 weeks and no communication from them. I have called back and gotten the VM several times. The lack of customer support and quite frankly shadiness in this operation would make me highly skeptical of working with them if you are seeking any kind fo work/rails etc.

Cusumano is a great company to work with! I have had numerous railing and fencing/screening projects completed by them and they always turn out beautiful. The sales and installation teams are very friendly and easy to work with, as well as creative in coming up with decorative solutions. Finally, the railings are very well made, and hold up for years with virtually no maintenance! Beautiful products and a great company to work with...you can't beat that!

Constantly needed to follow up with them and didn't seem like any of their workers were in sync. Anytime a column was put up, I had to remind them that their workers did it so they could progress with the project. The ask was a simple railing for front steps which has now elongated to months!