Diamond Air Conditioning And Heating LLC

My A/C mini split stop working and give E1 code on the screen. I filed a claim through my Choice home warranty company. Diamond Air Conditioning and Heating LLC was assigned. Dean came on Jan 19, 2026 and start run diagnostics. He said that unit has Freon leak and he will need to open the outside unit to find leak. So he told me that usually compressor is leaking and to fix that it will cost around $3k, because warranty will not cover or my other option to replace unit for $2.5K. Also he told me that Choice Home Warranty will not cover any of those expenses. I end up paying $75.00 fee and let technician go, because I was not ready spending this much money for 4 years old unit that I paid with installation $1900.00. I spoke to Choice Home Warranty and explained situation and they said tha

Avoid this company at all costs! I had an absolutely terrible experience with Diamond Air Conditioning And Heating LLC (4642 W Colonial Dr, Orlando, FL). On August 11, 2025, I called them because my AC in Clermont stopped cooling. Their technician claimed it was a leak in the evaporator coil (which was under manufacturer warranty) and charged me $1,300 in labor to replace it. The coil was swapped on August 15th, and the AC worked for just a few hours before breaking down again. When I called back, they only showed up on August 17th, and suddenly the story changed—the problem was now supposedly with the refrigerant lines under my house, requiring an even more expensive fix. This means their initial diagnosis was either flat-out wrong or deliberately incomplete. I was left with a non-funct

I ordered a unit from the company back in the third of October. ETA was 6-8 weeks from the manufacturer. Here we are in January and no unit. I’m ok that delays occur. The reason for the poor review is that I have called this company at least bi-weekly since mid December to get an update on the status of the unit. Ashley, the receptionist is an absolute joy. I am confident that all messages have been relayed. Her manager…..well I wouldn’t know because he has yet to return any of my calls to give me an idea of where we are with this unit. I live in Canada. I understand that delays occur so timed my visit to my Florida home for 10 weeks after expected delivery. I flew down here and this gentleman is still not taking my calls despite message after message. The service has been disappointin

I filed a claim through my home warranty company when my AC stopped working, and Diamond Air Conditioning was assigned. Two technicians recommended cleaning the unit and installing a UV light, which I paid for. After the visit, I inspected the unit and found it still dirty. After leaving a negative review, they contacted me, asking me to remove it in exchange for coming back to clean the unit properly—something that should have been done in the first place. While they returned, the AC still had mold and debris, and I was falsely told they had “done me a favor” by fixing the AC since it supposedly wasn’t covered by the warranty. In reality, the warranty company had approved a capacitor replacement, which Diamond Air Conditioning never completed. Four days later, the AC failed again. A tech

Jshaun went way above and beyond to make SURE my heater would be operating for this winter! A unique system (aka: cheap and ancient) that needed to be taken apart, bit by bit. He came out- spent over two hours working with it, researching it, escalating requests, etc., - submitted his findings, and started down the road to his next job (under the pretense he’d be back as soon as the info we needed was provided). Dude called me less than 10 mins after leaving and said “I’m coming back because I feel there’s more I can do”. If THAT level of follow-through doesn’t tell you something right there, I don’t know what will. He came back and spent another solid chunk of time doing what he needed to- and got it done. (Currently waiting on the new parts- but you get what I’m saying: it’s all but do