Duke's Ace Hardware

I don't live near this ACE but I love shopping 🛍️ here because staff always is welcoming. I just go in there and browse and buy something. I was there just after Christmas. I got bird seed and Christmas $ales. Bird seed I needed BUT the other purchases I could have passed. Lol 🤣

Overall, my experience has always been pleasant. Employees have always been helpful. I don’t know if Billy was having a bad day, but he was rude. I don’t know if that’s how he speaks to all customers, but some people may definitely get offended. Please ask him to be nicer to customers. His level of professionalism was not good.

Bought a 300 dollar tool that doesnt stay on! Charged the battery and yet it continues to turn off. Some help the manager Tom explain how is a customer suppose to to purchase a power tool and know it works without using it! Cause that man doesnt seem to understand that, just repeats himself. Out here scamming and selling garbage tools that dont work out the box then say we cant return it because its opened! How else am I supposed to test the product so that it actually works?!?!?!?!?! Filing a claim asap on this bs store and manager, I will not let this go

Great hardware store they really go above and beyond with their service. I really appreciate them a lot.

I recently purchased a Weber grill from Ace Hardware and had a fantastic experience. The store was well-organized, and the staff was helpful, but what really stood out was the outstanding service from the manager, Karen. She went above and beyond to make sure I found exactly what I needed, answered all my questions, and made the whole process smooth and enjoyable. It’s rare to get this level of personal attention these days. Thanks again, Karen and the Ace team—I’ll definitely be back!