E Puopolo & Son

Misleading and doesn’t follow directions well. Highly priced for what he did. He took a hour to go 5 miles for a toilet then charged me almost 200 dollars for that hour. Hmm why didn’t he pick it up when he was there for others. That’s because he wants to charge you an arm and a leg. Advice to others pick up your own toilet or anything you want done. Dont let him pick it up. You will pay dearly.

Both of my jobs were relatively minor (toilet seal and shower head replacement). They responded promptly and scheduled within a day of my call. Very professional

Steve, the owner, is condescending and unprofessional. They did a complete hack job in the common laundry room of a condo building. When one of us called him out on it he started calling her names and telling her she didn’t know what she was talking about. They also performed unrequested work bloating the invoice. We now need to call a competent plumber to repair his work as I would never allow someone like him in my home again.

They installed a water heater for us during the pandemic, and they did a fantastic job. The installation guys wore masks the whole time and observed social distancing, and explained everything we needed to know about the new water heater. The whole thing was fast and done very professionally. The heater itself is working great. Strongly recommend using them if you need help.

had a bad experience with this company for not honoring the warranty. They hire subcontractors for less expensive jobs such as drain cleaning. If a subcontractor fails to do a job properly they will charge a full fee for the second service. I had positive experience in the past, but they recently changed their business model and started using subcontractors. The quality of service went literary down the drain.