East Coast Comfort

Heating system went down Saturday night (coldest night of the year) and we called East Coast Comfort for help. They returned our call within a hour and were at our house first thing Sunday morning. John identified the problem and a part was ordered. He was able to get our system running and returned Monday to install a new motherboard. We are very grateful and appreciative for their quick and efficient service. Thank you!

I have had an extremely frustrating experience with East Coast Comfort regarding a split AC/heat system in my apartment. I first contacted them in July when I attempted to use the AC during hot weather and found it was not working properly. I was quoted high service fees and could not proceed at the time. Later, in October, after speaking with my HOA, I was explicitly told that the unit was under warranty and that East Coast Comfort confirmed this. Technicians came out in October, but the system only worked briefly and then stopped again. During this visit, one technician appeared unfamiliar with basic operation of the unit (including how to adjust heating on the remote), and another stepped onto my bed with dirty shoes to reach the unit, which I found very unprofessional and disrespectful

Brian from East Coast Comfort came out for some much needed maintenance and was super helpful and knowledgeable. Not only did he fix what needed fixing but he was able to diagnose several things that made my water heater and boiler work much better. And the cost was very reasonable. Thanks so much!

We got a new HVAC system installed recently by East Coast Comfort (just in time for these humid days!), and Lisa, Ed, Tony, and the rest of the team have been truly outstanding! They showed up when they said they would, they genuinely listened to our specific requests, and they got the job done professionally and on time. I had a chance to hang around doing some DIY work while the installation was happening, and it’s obvious that the crew takes true pride in what they do; they did a really clean job, even rejiggering the old installment’s wiring to make our small HVAC closet more tidy. We could not be happier with this wonderful team!

East Coast comfort did the most horrible thing to us, and they have treated us with utter contempt. We have been with East Coast Comfort since they began when Ed McCollum and Anthony Mongeluzi started the company in 2006. Both Ed and Anthony were to our home in the early years of their business, performing maintenance and repairs, and one of them was here when they installed our current unit. We gave them a favorable review on Angie’s List, and we have never had any complaints about them in almost 20 years, until Lisa Hawthorne. We schedule routing maintenance, so we do not have equipment failures and outages. We have repeatedly been asked by Ms. Hawthorne of East Coast Comfort to reschedule our maintenance appointments, and we have always acquiesced. This occurred again a few week