Eastern Panhandle Heating and Cooling

We called to have a unit installed in a new residential construction and could not have been more pleased. Their estimate came in below everyone else’s they were prompt, courteous, and willing to work with us. They did a great job of explaining the process and making suggestions that would make our home more energy efficient. Dave and crew were professional and efficient. Highly recommend!

Storm damage in April damaged my hvac system beyond repair. Bud was honest in providing a quote for the system that would best suit my needs. The company was very patient as I slowly moved through the insurance process. They provided great service at a great price as they advertise. I highly recommend them. Thanks so much! Good honest work is hard to find.

Buyer Beware!! I am rating them a one (1) only because zero (0) is not an option. My nightmare with this business began when my Heat pump was not providing heat, only a rattling noise. Contacted Eastern Panhandle Heating & Cooling, LLC and they set an appointment for Monday, I took off work and they sent a technician to my home. He opened a panel, confirmed the fan motor was not working and said I needed a new one. I paid them $127 for the visit. Got a call from Samantha from their office confirming that I was going to pay for the part. She estimated anywhere from $200 to $600, I informed her that I needed the system fixed so my pipes did not freeze. She called back in about an hour and told me that it was more expensive than she told me, $1100 for the motor, $1489 for the job. I

In December I contacted them again letting them know that I was ready to have the replacement stove installed, we set up an appointment for December 31st, 2023, to have it installed. That morning they were supposed to be there at 8 am, I called at 8:15 am to be told that not all the parts had been delivered and that they would contact me when they had everything. For multiple appointments after that it was delayed due to weather, or some other issue and I was either called 15 minutes prior to the appointment, 15 minutes after the appointment, or I had to call them see if they were coming. This went on for three or four appointments. On January 31st, 2024, the stove was finally installed. My appointment was for 8 am and they showed up at 9:38 AM and they were there until 2:30 PM installing

Great and fast customer service! I had to have my home hvac unit replaced in late July, the staff were quick to respond to my request and made the process simple. A few weeks later my church’s hvac unit went out on Wednesday night, they were the first and only company we called! They had us up and fixed the next day! Thanks to them we were able to hold service that Sunday!