E.C. Waters Air Conditioning & Heat

I got reccomended to E.C Waters from a friend and got absolutely great service. The technician, Tim, was straight forward and helpful through the service. He solved my problem in a timely manner and was good about communicating everything to me. Making an appointment and getting a general quote was also super easy and I knew what to expect for the upcoming service. Overall, I reccomend this company and team for helping me out.

I have used EC Waters for many years. It’s a very good AC company. The employees are very responsive, respectful and get the job done well. I have many years of good relationship and good work. I have great trust in this relationship and that is RARE today.

We had a great experience with E.C. Waters Air Conditioning & Heat. Their team was professional, responsive, and easy to work with from start to finish. They communicated clearly, showed up on time, and took the time to answer questions without making anything feel rushed or confusing. It’s clear they take pride in their work and customer service. We’d absolutely recommend them to anyone looking for reliable HVAC service.

I had another air conditioning company come out and tell me I needed to replace my entire system, air handler, condenser and thermostat and I just knew that couldn't be right. So when EC Waters came out, their technician showed me the build up inside my condensate pump that was causing the system not to run and I ended up just needing a cleaning. They definitely went above and beyond. I was so grateful and they saved me a lot of money. I even signed up for their maintenance plan.

Failed to provide acceptable level of maintenance and service, resulting in leaks that damaged our ceiling in multiple places. They claimed to have blown out lines several times, when in fact a technician has assessed the work was not correctly completed. While a technician states poor quality work the office blames home owner for using the system. The office does not any accept responsibility. Disappointing. The response is a little jaded, not shocking. When their own technicians state previous work was not done properly it is concerning. Since we pre-paid for a maintenance check we were going to allow for that, but the owner refuses to provide service and is going to refund part of what was paid.