Eddie's Heating and Air

We’ve had them come to our home before, and had a good experience, but trying to schedule them to come back out has been nearly impossible with the new AI assistant, Sofia. I’ve called and texted multiple times requesting someone contact me to schedule AC/ Heating and water heater maintenance but have yet to hear back. She mostly tried to sell me on the annual service plan, which is fine. I initially reached out November 6 and followed up November 10, 15 and again on the 21st with no success.

I purchased a Carrier 2 ton AC and furnace from Eddies in May of 2024. The installation went well. I was pleased with the performance of the AC. I also purchased a Bi Annual Maintenance and Tune up Agreement from Eddies for the new 2 ton Carrier unit, which also included my other 2 existing AC units, a 4 ton Carrier AC, and a 3 ton Armstrong AC. I paid $507 for this one year contract covering the 3 AC units on October 17, 2024. I have called Eddies continuously over the last 3 weeks attempting to schedule a tune up . Eddie has not returned any calls to me . The contract expires on October 17, 2025. So I am out $507 . I hate writing negative reviews. I have actually never written one. But Eddie deserves a bad review . He could have at least returned a call to me and explained why he was

DO NOT get the service plan, once he has your money he becomes impossible to get ahold of.

My AC went out and a close friend recommended Van Eddies. Upon reaching out he responded quickly and came within hours. He immediately determined the problem a s went right to work fixing it with expertise. I can't say enough about how grateful I am for his kindness, efficiency, and professionalism and fair pricing. I highly recommend Eddie and his crew! I don't see service like this often! Thank you!!!

I had a Wonderful Experience with Eddie's Heating and A.C. I have no reservations in recommending them to any one. Very Professional and efficient.