Edwards Heating & Air, LLC

Tech came out for an emergency call. Got furnace up and running by replacing pressure sensor but left behind a large pile of rust that was falling into the unit from the exhaust duct. Unit malfunctioned again a few days later. They came out again and I paid them to replace exhaust ducts as well. Unit continued to malfunction and they were unable to resolve. I called Allatoona Heating and Cooling and they identified the issue as a panel that wasn't tightened down and was causing air leakage issues with pressure sensor installed during Edwards' first call. 2 stars for getting a tech out same day to at least get us through the weekend and attempting to follow up and resolve the issue, but disappointed that 2 different techs were unable to diagnose the root cause and I ultimately had to call a

Had Edward's technician Mike Hamby come to our home today and serviced our units as we are on a semi annual service contract. Mike was right on time and did a great job. He has always been our service tech. We are very Happy with he and Edwards

I first contacted Edwards last year regarding an intermittent odor issue with my heat pump during heating season. They inspected the system and provided a clear written explanation about heat pump defrost cycles and aluminum evaporator coils. What I appreciate most is that their diagnosis has remained consistent over time. I recently consulted other HVAC companies for additional opinions, and the explanations varied widely — some even recommended costly component replacements or large upgrade packages. In comparison, Edwards’ original assessment was technical, measured, and did not push unnecessary replacements. Their communication was professional, and their reasoning has proven to be the most consistent. I would recommend them for HVAC service.

I've been using Edwards for years since moving into our new home back in 2014. I consistently review my service contracts with them year after year. We had to replace our entire system this past summer, and any issues or questions we have had they are quick to address. One of their techs that was in the area (Scott) came out to address a drain line issue the same day I reported it to James. Great group of folks with excellent customer service.

This company is hands down some of the nicest folks to deal with. I had a thermostat issue, and not only did they get someone out here first thing this morning, but the work was priced fairly and done right. My technician, Bryan, was very helpful and knowledgeable. Thermostat was replaced in minutes, and he took the extra time to look over my systems and give me some tips on how to get the best performance possible from my systems. Would recommend this company, and especially Bryan, to anyone looking for HVAC services.