E.F. Winslow Home Services

If I could give negative stats I would..winslow put in a new furnace and standby generator for my 88 year old Aunt in November...blizzard hits and she is left without heat and power because they installed it incorrectly. Called repeatedly them for 3 days before they decided to return our call...only to be told they were also out of power and might be able to get someone to the house in 3 more days. Don't they have a generator?!! Finally had to find someone else to fix the problem so the pipes in my Aunt's did not freeze!!! Very very unprofessional and unreliable and certainly did a terrible job on the installation. Would NEVER recommend these people!!! This historic storm and blizzard is exactly why she paid serious money to have a new generator and furnace installed only 4 months ago! A

Winslow installed our generator 5 years ago. The first time we needed it it failed. They fixed it then. We had it serviced regularly, the last 2 weeks ago and it failed again when we needed it most during the blizzard. I know they are inundated with calls but we have no info on when they will get here to get it going. No idea how long it will be for Eversource to restore power and really wishing they would make contact to get an eta to fix what we now consider an expensive brick actually working. We are in a very cold home with our pets

I have never experienced worse customer service than with E.F. Winslow. My elderly mother, a loyal customer for over 10 years, called at 8 AM on Monday because her heat had stopped working — in 35-degree weather, and just two weeks after she had it serviced by E.F. Winslow. She was told that maybe someone could come Thursday, but if not, perhaps Friday, or even the following Monday or Tuesday. That’s how they “schedule” emergency service? I called four separate times, pleading with them to prioritize her situation given that she’s elderly, has animals in the house, and no heat — but got absolutely nowhere. The lack of compassion and urgency was shocking. Thankfully, I called GEM, who had a technician at her house within 90 minutes and fixed the problem. That’s what real customer service

I have been a regular maintenance customer of EF Winslow for the last 3 years. Their service, staff and techs are exceptional. They go the extra mile to make sure everything is done correctly. They want to make sure you are totally satisfied with their work. I just had my condenser and air handler replaced. From start to finish, they were on time and communicated every aspect of the job. I was tied of shopping around and never getting a call back. I wanted a full-service company that had everything to offer, and EF Winslow has it all.

Jacob was very pleasant, engaged and thorough. He answered all questions in detail and seems to love his job.