Empire Today - Kansas City, MO

Empire was a rough experience, to say the least. The salesman who came out was very kind, and the initial price was comparable to other quotes. They were able to start sooner than other companies, which is why we chose them. Once installation began, things changed. During tear-out, we were told we’d need to pay an additional $1,000 for cement grinding— after they had already started ripping up our tile. The salesman later called and said they could “do $250 if we were willing.” At that point, our floors were already torn up, so we didn’t feel like we had much choice. Throughout the week, the installer repeatedly told us we had “chosen the wrong flooring” and that “the salesman didn’t know what he was doing.” Meanwhile, the salesman insisted the flooring was appropriate and that install

I had a great experience working with Thomas Killpack. He came out promptly to provide a quote for new carpet. Pricing was very fair and he arrived before I made it back home, and actually stuck around until Arrived. He was very friendly & easy to work with. Overall pleased with our meeting today, would definitely recommend.

Today Liliana from Empire came to my home to show samples. She's delightful. I chose 3, Liliana wrote up bids and I selected my choice. The process was fun & exciting, I was so glad I chose Empire. They had hardwood, they had a color that would mesh with my 30 year old flooring. I'm happy with my choice, I can hardly wait for the installation date!

Tom K with Empire Carpet was wonderful to work with! He came out to help me select new carpet and made the entire process so easy and stress-free. I had a lot of decisions to make, and Tom was incredibly patient, knowledgeable, and helpful every step of the way. He took the time to explain my options and helped me feel confident in my choices. I truly appreciated his professionalism and friendly approach. I would absolutely recommend Tom K. to anyone looking for a smooth and positive carpet-buying experience.

Liliana was very punctual, arriving at my house exactly at the time I was given. She proved to be professional, personable and an excellent communicator. Liliana quickly got to work, efficiently using her available tools to determine exact measurements. Her calm demeanor created a non-pressure atmosphere, which I greatly appreciated. Based on my answers to her questions, she did an outstanding job of presenting the available options I had to choose from. Liliana also thoroughly explained all that the workers would do and not do, on installation day. Any and all concerns I had were addressed to my satisfaction. Liliana represented EMPIRE well. She is the type of employee I would look to hire.