Encore RRC Inc

I will start with the positive. Karl, the General Manager, showed great commitment to the customer and was knowledgeable and efficient in his approach to handling the water mitigation project in my garage. Patricia, the Contents Project Manager, was a wonderful part of the team. She was quite devoted, organized, and kind to me during such a stressful time. On other hand, Owner Michael Irelan did not show respect. He misrepresented the scope of his licensure gained completing the Plumbing Class I. Michael argued on the phone then hung up on me midway through the conversation. Lastly, Michael sent me a text message threatening to put a lien on my house. I cannot give him a favorable review.

Encore showed up within 2 hours of filing a claim with insurance company for a water leak. Karl immediately set out to mitigate the damage so it didn't worsen. The leak was repaired immediately and required opening up a wall. The restoration was about a 2 week process and included repairs, a complete pack-out, painting, hardwood floor sanding and refinishing, and pack-back. The end result was beautiful. I have moved over 20 times and a special mention must be made of Patricia and her crew. I never experienced such a competent and professional group of people who cared for our items as if it was their own. Mike went the extra mile to safely move a heavy safe and ensured no damage occurred to the newly refinished floors or door frames. The communication was constant throughout the en

Patricia and her team were very professional and thorough. They packed our furniture as if the items were precious to them! She even wanted to put the food back in our refrigerator for me! We couldn’t be happier with the service we received for this pack out! Thank you, Patricia, team, and Encore! The Encore team repairing our hardwood floors did an excellent job as well! They worked so hard, including Saturday and Sunday to get our flooring completed. This work included replacing some floorboards that had been ruined from a plumbing leak, sanding our entire first level space (to keep the finished product even), staining and apply two top coats of polyurethane, and finally replacing all of the quarter round trim pieces and putting our furniture back where it belongs, and cleaning house

Encore RRC is an outstanding company to work with! Their team is highly professional, reliable, and truly cares about their clients. From the very first call, they responded quickly and guided us through every step of the restoration process. Their attention to detail, quality workmanship, and excellent communication made a stressful situation much easier to handle. I was impressed with their 24/7 availability and commitment to getting the job done right the first time. I highly recommend Encore RRC for anyone in need of restoration or remodeling services – you’ll be in great hands!

We recently worked with Encore RRC and were beyond impressed with their professionalism and quality of work. Their team is reliable, detail-oriented, and truly committed to helping clients during stressful times. They handled everything with care and efficiency, making the restoration process smooth and worry-free. As a business owner, it’s refreshing to partner with a company that values integrity and customer satisfaction at such a high level. Highly recommend Encore RRC to anyone in need of restoration services!