Expert Air Control

Two years ago, Expert Air Control installed a Mitsubishi heat pump system with an air handler in my home. When I inspected the ductwork under the house this week, I found multiple serious issues that no professional HVAC company should ever leave behind: disconnected flex ducts, torn insulation with exposed fiberglass, unsealed metal joints, and duct lines lying directly on bare soil. This installation completely fails to meet even basic standards for airflow, insulation, or moisture protection—let alone the standards expected from a Mitsubishi Diamond Dealer. It’s astonishing that work of this quality passed any kind of inspection. The result: wasted energy, poor system performance, and air quality concerns. I strongly recommend anyone considering using this company request to see examp

I would not recommend this company. They installed damaged parts and replaced those parts with more damaged parts. We had Expert Air install a heat pump and two mini splits in our home. After a few months they both began to make a loud ticking noise that could be heard from another room. After their repair team diagnosed fan blades that had been bent in shipping I scheduled an appointment. No one arrived within the window of the appointment. After calling it turns out no one had written down the appointment on their end. This happened a second time. When the third appointment window came and passed I called to be told that they would be arriving soon. They arrived hours later. After going to clean the filters on the mini split I found the metal blades on the inside of both bent and damage

2021 / Our current home. I figured I would try using them again. I again requested for Wes / no Wes. No call ahead. Service guy was very nice. Didn’t offer to put on booties . Left marks All over my floor. I don’t like to leave low stars is why I went with 4 with that being said I feel the customer service side should be a tad better. 2018 / We have used this customer for several years and the one technician that had come out the first few times (Wes) was fantastic, we then paid thousands of dollars to have a heat pump installed, which sometime after this they had merged. I had set up a maintenance agreement which I signed on a I-Pad to have our heat pump, furnace and gas fireplace inspected every 6 months, never happened. I called and they promised this would happen, never did. I then sch

Excellent HVAC company in Puyallup, WA. Friendly and competent employees. They installed a Bosch Heat Pump and paired it to my existing Trane gas furnace, thus reducing my reliance on propane for the majority of the year. Bonus, I now have air conditioning as well. Wonderful customer service and always available for follow up questions.

Expert Air just finished installing my Navien NPE180A tankless water heater. Was given an install start window between 8 and 9 AM . 2 Techs promptly on site at 8:30. Meticulous install. All piping runs neat clean and arranged to allow for 2 other piping projects in process. Thorough clean up. Even cleaned part of the garage that was dirty when they arrived!! Jesse thought to recommended a UPS back up in case of power outage. Electrician placed the new outlet exactly where I could reach it and use the UPS if needed.