Extreme Climates

Extreme Climates put in a new drain line on my heating unit. The line would freeze in frigid temperatures and needed to be re-worked to go through my garage. Nolan and his assistant came out and ran a new line, they insulated it and were so kind and helpful. The new line works wonderful and they have been understanding and accommodating to my needs throughout the process. Great job taking care of your clients!

I am extremely frustrated with the way this company operates. We had a new system installed just a few months ago, and it is already having serious issues. The system shuts down intermittently, completely interrupting our operations. Since this system runs our business, this should clearly be treated as an emergency situation. When we contacted the company, they treated us like a regular, non-urgent customer and expected us to wait several days before someone could come out to check the issue. After waiting, a technician finally came and said the problem was the thermostat, even though we clearly explained that the entire system shuts down, not just the thermostat. Despite our concerns, the technician replaced the thermostat and told us to call again if the problem happened. Unfortunate

Have to say I was very happy with Extreme Climates, they told me they would be there that Friday and sure enough they showed up that Friday morning, they techs were polite and explained everything to me afterwards they put down drop cloths on the floors, after they finished they cleaned up the area, the only way you knew they had been there was the new unit setting outside. Great work Gentlemen.

We have been a customer for several years and have always received excellent service. Recently we had a "gas leak" problem and had to have our gas shut off. EC worked with us patiently through all the hoops and problems in getting the gas turned back on. Every time I called, I was greeted with a friendly and accommodating voice, even though I am sure I was bugging them about solutions! Once the gas was back on, they were quick to find a Great technician to come out immediately and reconnect everything! I can't say enough good things about them!!

We have been with Extreme Climates since 2002. We have been highly satisfied with their service and the two technicians (Jim & Josh) throughout the 23 years. Today I asked for a service call on my air conditioner which was making odd sounds. Amanda in the front office was courteous and immediately booked me for an afternoon appointment. Josh arrived at 1:45 for the 2 pm appointment. Wonderful. Josh listened to the unit and diagnosed it within seconds - a fan motor starting to wear out. He confirmed it with his own test. Bypassing the compressor then starting it. The AC unit continued the sounds confirming it was the fan motor. Now the best part. He located a replacement motor but explained four options open to me. I thanked him and took his advice. I'll run it for the next 45 days. Then i