Fayetteville Appliance Repair

This is a scam they charge $70 then send a technician who charges his own price. William the technician I had took my money said he was ordering a part and after 2 weeks I final had to ask for a refund that he did not want to give. Horrible and unprofessional

I do not recommend. My experience was they use independent contractors. I was charged $70 to “hold my appt” and to be included into the work . I paid the independent contractor to purchace the required part. There was a 35% mark up on the part. I paid the labor charge of $125 directly to the independent contractor. So it seems the only money going to Fayetteville Appliance Repair is the charge $70 to put you in contact with an independent contractor.

Frozen cooling coils on my kitchen Frig. was the problem. The tech arrived & advised me that the coils beneath the unit needed to be cleaned. I advised the tech that I would do the work myself & I would pay him for the service call. I was charged $344 .

Call this morning to schedule an appointment. The gentleman gave me a time and a cost for the call. When I asked if he did warranty work because it was a two-year-old LG and I wanted to check with them to see if it might be under warranty. He got very annoyed and said what is it you want do you want a warranty repair or do you want me to repair it. In the past I’ve had appliance companies that handle warranties for major appliances. That’s what I was trying to find out if his company was one of those. Instead, he told me I was a waste of time and hung up on me.

Repairman literally taped a fan blade on my freezer using electrical tape. Not even duct tape. I didn't know until the blade came off 2 months later. Fayetteville Appliance Repair refused to talk to me about it. My fault. I didn't even check the ratings before seeking their service.