Ferguson

I’m writing this review to give major thanks to JJ. I have known JJ for almost a decade through Ferguson. Over the decade he has gone beyond excellent service. He is very knowledgeable and always kind. No matter who walks in through the door JJ always treats everyone the same. He is dependable and his knowledge of plumbing supplies is up there with a master plumber. I could go on and on about the excellent service JJ gives. He is definitely an example of great customer service and how we should all treat each other.

I was referred there by another vendor that said they have the faucet I was looking for. I got to the counter to show the rep what I was looking for. He didn't even bother to look at what I had. He asked about three times for a part number. And finished of his customer service by saying that he can't help without a part number. The store wasn't busy and I was the only customer there so it's not as if they needed to help people for some after lunch rush. He could've easily taken the time explain whether he recognizes the part or not and where I can find the part number when I get back to the faucet. That would've been helpful even if he can't get the part without a part number. The emptyness of the establishment is most likely a reflection of the service they have.

JJ is Absolutely an Amazing Ambassador for Ferguson. You Absolutely have the Best Human Representing Ferguson ..Fireman Joe

I'm not a plumber but I needed some tube insulation they had in stock. Great prices. I witnessed incredible service happen to other customers. One guy has a problem, guy behind the counter offers advice, other professional plumbers inline start talking about the best way to fix his issue. Staff was friendly and pulled my items quick. For parts you go around to the loading dock side, not the front office area.

Amazing customer service! Very organized, knowledgeable and thorough. JJ helped us when we got to the distribution warehouse and made the process as streamlined as possible. I didn’t catch the name of the gentleman I spoke with on the phone or the one who operated the forklift but with every interaction our expectations were exceeded!