Ferguson Plumbing Supply

Rude people, kept cutting me off when I was trying to explain what I needed, clearly I was talking with the smartest guy in the world, so smart he could read my mind. No people skills. I wrote this review before I read others but it seems I am not the only one that has had this experienced. They should really look into their customer service, Just fix the basics and you might actually get good reviews consistently.

Carson gave great customer service when looking for a specific specialty part.

Called and asked if they had what I needed. 1st Guy was real cool on the phone, Said come on in we got what your looking for. Got there, asked how the guy was doing behind the desk, no response. Just looked at me. Didn't ask what he could help me with or what i was looking for. No communication. I didn't purchase anything, but nicely I said sir you have a great rest of your day. His response (nothing) Rude and unprofessional. My opinion, If you don't like people then why work behind a service desk.

This place is WILDLY unprofessional. Called for a price on a commercial hot water heater. Spoke to someone named "Gunner." Based on this phone call, this will be the last time I ever do business with Ferguson unless there is literally no other option.

Their stocking counts are terrible. Online system says one thing, you call and it’s another, then you go in and they don’t have it stocked at all. The employees were friendly and helpful, it’s unfortunate that the company itself can’t be relied upon.