First Response Heating & Cooling

First Response Heating and Air is a locally owned company of Harford County, and They’re fabulous! Every employee that came to our house for our consultation and the install of a new HVAC system were professional, punctual and personable! They did such great work! They took their time. They made sure that everything was in working order before they left for the day. They explained everything to my husband and about your new HVAC system. Their financing process was easy to navigate. I HIGHLY recommend this company! Thank you, First Response Heating and Air!

Kevin E.was very knowledgeable and showed me that I had supply vents closed in the basement causing the basement to be cold. He proposed options for some possible vent locations to increase heat delivery, and several other things. He viewed and discussed possibilities for improving cool temperatures for the upstairs, and I'll follow up with estimates to decide what to do. Very professional, pleasant, knowledgeable. I would love to have him do my semi-annual inspections.

I had a great experience with First Response Heating and Cooling today. I called and they were able to come out the same day, diagnose the issue quickly, and get our heat working again without any hassle. Communication was clear, the technician was professional and respectful, and the whole process was smooth from start to finish. When you need heat back on fast and done right, this is the company to call. Highly recommend.

Highly recommend for anyone looking for a quality, fair, and trustworthy HVAC service. We have used them for our annual service package since moving into our new home 4 years ago. During our latest call, the service tech Rob discovered some issues with our system that required a full system replacement. He explained his rationale, took the time to make sure I understood thoroughly why, and did not apply any pressure. While never fun to learn this type of news, it was helpful to understand the “why” and not feel like I was being upsold. Mario then came out, walked me through a “good, better, best” plan and again didn’t put any pressure on us to make a decision. He simply explained each option in great detail and the financing options available. He also went the extra mile answering quest

I have been dealing with Fir#t Response for over 5 years. In that time, I have experienced very good business relationships. I have been pleased with every technician so far. But today, I had the pleasure of having Kevin as my technician. He was extremely knowledgeable and polite. I highly recommend First Response as dependable.