FlatRate Moving

Please avoid !!! Horrible experience!!!! I was using the storage service of flat Rate for around 6 months already all my furniture was new when I left it with them, I had to move from NYC to San Francisco I also used their services to move with FlatRate on _September 2020. When the furniture arrived at my apartment in California, I immediately noticed damage to all my furniture. I specifically asked the representative if my furniture was covered in the event of damage and he said that it was and did not mention that it was only covered for .60 per pound. I was sent a 2 page document to sign and was being pressured to get it back as soon as possible (they were telling me if I don’t get it back fast enough I might lose my moving day). It seems that this information was intentionally I s

They were really professional! Paula and Sean helped me out with setting up my move, everything was really easy! This is my first time ever using a moving company and I have to say I'm satisfied. There's no deposit required, they'll charge your card on file 2 days prior to your moving date and I have to say the price I got was AFFORDABLE! The other companies I inquired were a little to pricing for my taste so I'm glad I went with FlatRate Moving. Really appreciate the professionalism and customer service I was provided! 😊

This place has absolutely 0 integrity, AVOID AT ALL COSTS. Our experience with FlatRate was riddled with issues and horrible customer service. It feels like we were scammed. There are plenty of other moving companies, choose a different one.. We recently moved across the country after having our furniture stored with FlatRate for ~8 months while living in corporate housing. After relocating, we contacted FlatRate to schedule a move date. We specifically inquired with the representative as to whether or not there insurance is included or if we would need to pay extra because some of the things are expensive. We were told not to worry and that all of their moves are insured. Keep in mind this guy was explicitly informed that the value of the furniture was very high, and also had access to t

Moving Disaster! This mover broke my granite table, several vases and scratched my old antique furniture which is irreplaceable! To make things worse it took them almost 21 days to deliver my belongings after my pick up in Dallas. Ridiculous since I only had 2 rooms of furniture!! Later I found out my items were unloaded and stored in 2 different storage units until they made the final trip to Florida! Lots of chances for things to get broken or come up missing! Customer service did nothing for me when I explained several of my items were broken. The sales guy actually tried to bill me an extra $500.00 more after I forgot to mention a vase and 2 computer stands...seriously!!?? The manager told me its a wash since my items were broke and I was unaware of the 21 day delivery!! Terrible compa

FlatRate has been extremely responsive for the whole process, provided the very best pricing for my move, and hired a very skilled group of people to pick up my furniture in Seattle. The Seattle moving team was able to come in, pack up, and move all of my stuff within an hour. They respond via email or texting which is super useful especially when moving and not always having access to a computer. I would highly recommend them for anyone moving cross country.