FlyLock Security Solutions

I want to share some candid feedback regarding my recent experience with the Flying Locksmiths Pittsburgh branch. I’ve worked with Flying Locksmiths across the country and have always had positive, professional interactions—until now. Unfortunately, this has been the first time I’ve felt compelled to leave a negative review, which is disappointing given my long-standing relationship with your company nationwide. This situation began with a walkthrough at a commercial client site, after which an estimate was provided—but to an individual who is no longer with our company. I only recently became aware of the estimate and have since made multiple attempts to schedule the work. Here’s a brief summary of what transpired: * I first spoke with Matt J, who informed me the estimate had been canc

Hard to believe this is a real business. They found me after an inquiry to Home Advisor. Scheduled and appointment for a fairly large job. They called to tell me their guy wanted that day off and if they could move appointment they knock $25 trip fee - I agreed. On the appointed day 30 minutes after the appointment time I received a text saying they were on their way. One hour later still not there so I left. 15 minutes after that their guy told me he was there but couldn't park (but my building has a parking lot!!!). He told me he'd assess and call from the site.. never did. Then I received and email proposal that was supposedly discounted to make this all up to me. I asked about the cost of the product as they had marked it up 50% from Amazon price and they told me that is how t

I purchased a home as a rental property and needed dead bolt locks added to both exterior doors as well as new door knob locks. It was easy to set-up a convenient date and time for my appointment. The service technician kept me abreast of his arrival time. He was very professional and did a great job, checking 5 times that all the locks worked! Great acceptance test! Quality work! I highly recommend The Flying Locksmiths.

Our warehouse door wouldn't lock. So we had an after hours service. Our technician was great, he called 1/2 hr before arrival and was on time as to when expected. He was able to repair our issue and my warehouse was secure overnight. He did exactly what was expected and the price was reasonable for an after hours call.

Excellent experience; highly recommend this firm. Owner provided valuable guidance, estimated costs, and followed-up after installation to check my satisfaction. Installation team was right on time, friendly, and very capable. Thank you Hendrick and team!