Focal Pointe

Following a fairly cool spring, I turned on my sprinkler system as temperatures were well in the 90s and expected to stay that way for a couple weeks. The first time I turned it on was last Saturday. The system wasn’t working. I notified my contact at FocalPoint but left a message just wanting her hear it on Monday. Shortly there after I received a call from the company, a representative came out that day, and got my system working perfectly. I can’t imagine any way that the customer service and quality of response could be any better than it was.

Over a month ago I was driving to work and was behind one of their work trucks, pebbles came flying out so I gave more space as I couldn’t get over. The pebbles then bounced off the pavement and cracked my windshield. I got the truck license plate and time and location info called the office talked with Tanner and was then connected to Lisa. They had their insurance company call me and ask for all details and had me send send an estimate to replace…I did it all within a day. Ever since then the insurance guy won’t return my calls or emails and neither will Lisa. Tanner won’t respond to email, but when I called and he answered he claimed Lisa was in a meeting and would call me back…still nothing…I called again today and left a message on Lisa’s voicemail. It’s frustrating as the crack has s

I am getting no sleep because whoever works on the sprinkler system will not come out and adjust them. They are hitting my windows and my car so hard. I am unable to sleep because they come on at 1:30 am until 2 am. I cannot survive on 3 hrs sleep plus the hard water is ruining my car and windows. If you can’t take care of customers that live in OFallon, Mo then don’t do business over here. Very disappointed with your service Woodbury resident in OFallon Mo.

7 months later, and haven't gotten any resolutuon. Haven't heard from this company either. Buyer beware. Expensive and horrible customer service. Live in the Fox Creek Eststes subdivision. Focale Pointe has literally killed off every blade of grass in the culdesac common area in front of our house. What was once lush grass is now weeds. The flower beds were suppossed to be mulched. There is a smatterring of mulch and plenty of weeds. Absolutely horrible. They deserve zero stars

Great group to work with on projects. Noah and Quinn are good to work with. Project was timely, done well, and communication was very good. All questions were answered and the outcome was perfect , exceeding my expectations.