Furnace Doctors

If you have American Home Shield (AHS) DO NOT HIRE THESE PEOPLE. John Day and his team are the ABSOLUTE worst contractors. They were contracted by AHS to fix our boiler in October of 2025 and instead left us with 3 leaks and a boiler that still does not work (Feb 1st) due to a misdiagnosis of the original problem. Their team is unprofessional at best. They are pros at ghosting. You're better off paying out of pocket and hiring a reputable company. You have to be pretty bad to score a 1.9 on Google Reviews.

I usually avoid bad reviews and try to give good reviews because business is hard, the customer thinks they are right when they are not. I have had several interactions at multiple properties. It's very hit and miss. Get the right person, it's fine. Get the wrong person... it's terrible. I'll admit they are bound by First AmericanHome Warranty Policies which are anti-human, profit extraction, and make it hard for them to do their job. That being said. The first guy fixed it He didn't it broke It leaked gas The 2nd guy the top dog of service tech's He ordered parts They were delayed for weeks SOme guy came out and only had 1 of 5 heat exchangeers... so now it was broken again. My tennants were so angry and over it... I could not longer afford to not give my tennants heat. This on

NOT MY CHOOSING. I was referred to this company through my home owners insurance. Very disorganized. The can never find my paperwork. Leann is RUDE, Liz never calls back. John (I believe is the owner) has also NOT returned calls as promised on multiple occasions. Attitude reflects leadership. We have been without heat with an infant in home since 12/9/25. Today is December 23, 2025. No one hear will prioritize the customer. Based on my experience and the overall 1.5 stars and similar complaints I have filed a consumer complaints.

They for one are probably the worst when it comes to organization. My home warranty sent them as the contractor and I agree that they are a scam. They came out to address my issue said they fixed it and then two days later my AC broke. They came back and said I need a new AC and never filed the paperwork with my warranty. It got to the point because my warranty couldn’t get a hold of them they escalated them to the contractor escalations department and fired them. They then sent Mountain Heating out and they diagnosed my unit immediately. They also discovered that furnace doctors didn’t actually fix my unit they broke it. Burnt a hole into the dual cap. Like how do you do that if you are replacing it? Even the second opinion was confused how they messed this up so badly. Literally over a m

Absolutely the worst experience with a home repair that I’ve ever experienced. They were assigned through American Home Shield. First repair was not completed and I had to have another company come out to finish the job. Then, we were unfortunately re-assigned this horrible company for another job. They diagnosed the problem and I never heard back. Then, I called a week later and was told “wait in line” and that I would be contacted. I called again 2 weeks later and was told the ticket was closed as completed. Nothing had been done. Then I was told they had to re-diagnose and again, ‘wait in line’. John is abrupt and rude. The receptionist is deceptive and dismissive.